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Change of address or other personal details

Moved house, changed (mobile) telephone number or have a new e-mail address?

Is your personal information correct? You can check it on your mobile. If your personal information is not correct, please send us the correct details. That way, for example, you avoid having to pick up post from an old address. Are you planning to move house? You can send in a change of address up to three months in advance. 


Make changes directly using your mobile telephone

Make changes to your personal information yourself using your mobile telephone.

  • Log in via your mobile telephone with your identification code.
  • Make changes to your home address, telephone number and/or e-mail address. You can do this for your own bank account or for joint account(s).
  • Confirm changes with your e.dentifier.
Do you live abroad or have a foreign address? Please send us the correct details on Internet Banking.


At a bank branch

Please bring proof of identification. This ensures that we know it’s you making the changes and helps us to prevent fraud.


New business address?

You can send changes to contact information of your business to the Chamber of Commerce. We will receive the modified details from them. Is your business not registered with the Chamber of Commerce? Then give us your new contact information by telephone on 0900 - 81 70 (explanation of the rates).

Contact us (in the Netherlands)

Contact us (from outside the Netherlands)