Purchase fraud
Don’t be tempted
A luxury coat at 80% off. Those popular sneakers at half price. An exclusive offer valid only today. Fraudsters know exactly how to grab your attention and tempt you into making a quick purchase.
Increasingly, criminals are using social media, advertisements, and fake online shops to scam people. The webshop looks professional, the prices seem attractive, and everything appears trustworthy. Until your package never arrives or you discover your personal details have fallen into the wrong hands.
Fortunately, you can often identify purchase fraud before making a payment. With a few simple checks, you can avoid a lot of trouble.
What exactly is purchase fraud?
Purchase fraud happens when you pay a person or company for something but never receive it. You buy something through a webshop, advert, or online marketplace that appears reliable but is actually set up by fraudsters.
Fraudsters use professional-looking websites and major discounts to gain your trust. They play on emotions such as excitement, scarcity, and the fear of missing out on a unique deal.
That rushed feeling of "I need to decide now" should be a warning sign.
Signs of a fake shop
The discount is extremely high
Discounts of 70%, 80%, or even 90% are often designed to pressure you into making a purchase. Is an offer much cheaper than other sellers? Then it's wise to be cautious.
There’s a lot of time pressure
Texts like "only today," "just 2 left in stock," or "last chance" are intended to make you think less critically.
Unclear or missing contact details
Can’t find a phone number, email address, or business address? Or do the contact options not work? That’s an important warning sign.
Unclear payment methods
iDeal | Wero, credit card, and PayPal are safe payment methods.
Strange language or spelling errors
Small mistakes in texts, emails, or order confirmations can indicate you’re not dealing with a trustworthy party.No information about returns or customer service
>A reliable webshop clearly explains how to get in touch, return items, or file a complaint.
Check before you buy
- Pay attention to signs that may indicate a fake shop.
- Read reviews and experiences on independent platforms.
- Compare the price, for example, on comparison websites.
- Verify the Chamber of Commerce (KvK) registration number.
- Check the seller with the police.
But stay alert—there might not be any previous reports about this fake shop yet. - Verify any quality marks, including with the organisation that issued them.
Think you’ve been scammed? Act quickly!
Always report fraud to the police and to us. Save screenshots, emails, and payment proofs. By reporting fraud, we can warn others.
“If something seems too good to be true, it usually is.”