Travel and coronavirus

No, your travel insurance will not cover you if you travel to a country or area that the Dutch Ministry of Foreign Affairs has advised against visiting.

The outbreak of coronavirus is not a valid reason for cancellation and is not covered. If you want to cancel your trip due to travel advice issued by the Dutch Ministry of Foreign Affairs, please contact your travel agency. Many travel agencies are currently making an exception to their normal booking rules and you can now often rebook your trip.

First of all, we wish you the best and hope you or your loved one recovers soon. Your insurance covers you, your spouse or partner or family members in the event of serious illness. A family member is a child, parent, grandchild, grandparent, brother, sister, brother-in-law, sister-in-law or partner. 

Your insurance does, therefore, cover illness caused by coronavirus, but only if you or your family member can submit a medical certificate confirming that you or they have contracted coronavirus no more than seven days before the scheduled departure date. 

In some cases, you will be able to rebook your trip. Please contact your travel agency to go over your options.

Your cancellation insurance covers you if you have to quarantine because you, your partner, your children or another member of your household has contracted coronavirus. You will need to be able to prove this by submitting a medical certificate. 

In some cases, you will be able to rebook your trip or get a voucher from your travel agency or airline.

Your short-term cancellation insurance takes effect from the moment you take it out, so it has already provided cover. If your travel agency has issued a voucher, we will extend your short-term cancellation insurance. Please call +31 (0)38 49 67 082 to arrange this.

Cancellation due to an entry ban is not covered. In some cases, you will be able to rebook your trip or get a voucher from your travel agency or airline.

If your flight has been delayed or cancelled, use Flight Claim, which is included in your legal expenses policy as standard. With Flight Claim, an ARAG lawyer will check whether you are entitled to compensation. If you have the 'Consumer and Home' module, ARAG Flight Claim will take on your case free of charge and go to court on your behalf if necessary.

No, this is not covered. This is not a valid reason for cancelling. Please contact your travel agency, tour operator, accommodation or transport operator to see whether you can rebook or get a voucher.

Yes, it’s a good idea to keep your cancellation insurance. That way you will be well insured if you need to cancel your trip unexpectedly due to a covered event, for instance, due to the death of an insured party or the loss of a permanent job.