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Keurmerk Klantgericht Verzekeren

Customer-oriented insurance quality mark

Quality assured

In 2010, ABN AMRO Verzekeringen gained the Dutch Keurmerk Klantgericht Verzekeren (customer-oriented insurance quality mark) that is awarded by Stichting toetsing verzekeraars. This quality mark gives you peace of mind that the insurer fulfils its promises and is committed to providing high-quality services.
 

Money Wise

If you need reliable information about financial matters from a third party, take a look at wijzeringeldzaken.nl. The Money Wise platform represents over 40 organisations that have joined forces to increase consumers’ financial awareness, thereby enabling them to make better financial decisions.

Wijzer in Geldzaken

4.3 for complaints service (on a scale of 1 to 5)

Commissioned by the Dutch Authority for the Financial Markets, the Insurers Review Foundation conducted a study in 2019 into the complaints service and other feedback from customers. We have scored an average of 4.3 (on a scale of 1 to 5). We will get started with the recommendations and advice from this study. This way we make our services even better for you.

Customer satisfaction

ABN AMRO Verzekeringen is proud to have been awarded the customer-oriented insurance quality mark, but ensuring that you, the customer, benefit is the most important thing for us. This is why we run annual customer surveys. Read on to find out what improvements we are making as a result of your suggestions.

Questions, suggestions and complaints

We want you to be happy with our services. If you would like to suggest any improvements we could make or are not happy with the service you have received, please let us know and we will find an appropriate solution.

Getting in touch with us

If you have any questions or would like information about insurance, you can contact us.

When you call us, we will ask you to enter your account number, which will enable us to serve you even better and faster. Once you have done that, please clearly state the product that you have a question about and summarise your question in no more than 3 words. You will then be quickly put through to the right person.

Availability: our promise to you

  • You will be able to speak to one of our staff members within an average of 1 minute (from making your selection in the menu)
  • You will never have to wait longer than 5 minutes
  • If we think you will have to wait too long, we will call you back at a time that is convenient for you
  • If we are unable to answer your question right away, we will look into the matter and let you know the answer later

More information

  • The  document on insurance response times  (in Dutch) will tell you how long it will take before you get a response from ABN AMRO Verzekeringen after sending us a complaint, suggestion or request.
  • Insurers and banks need to be aware of potential cases of fraud committed by customers and we take various measures in this area. Find out more about our  anti-fraud policy  (in Dutch).
  • Sustainable investing, also known as socially responsible investing, is important to us, which is why we endorse the Dutch Sustainable Investing Code (Code Duurzaam Beleggen). Find out more about our  investment policy  (in Dutch).

Frequently Asked Questions about non-life insurance

How do we calculate the amount that you pay for your insurance?

The amount you pay for your insurance consists of the following components:

  1. your insurance premium
  2. administrative costs and policy fee
  3. insurance tax on the premium and costs
How much is your policy fee?
The policy fee is € 4.39 (including insurance tax) when you take out a policy. A fee of € 9.98 (including insurance tax) applies when you take out car insurance and this fee also applies if you change your car insurance.
How much is your insurance tax?

You will be charged 21% insurance tax on the premium and other costs. Some insurance policies or parts of policies are exempt from insurance tax. These include:  

  • life insurance
  • accident insurance, disability insurance and occupational disability insurance
  • health insurance or medical expenses insurance
  • unemployment insurance
  • goods in transit insurance
When will your insurance premium be debited?
Your insurance premium will be debited from your account around the 1st of the month. If you pay your premium annually, it will be debited around the 1st of the month of your renewal date. This date is specified on your policy.
What is a premium due date?
The premium due date is the date on which you have to pay your insurance premium.
Can you change your premium payment from monthly to annually and vice versa?
You can change your premium payment with effect from the renewal date. This date is specified on your policy.
What do you need to do to be eligible for a package discount and when will you receive it?
You will receive a package discount if you take out three or more insurance policies. If you have three insurance policies, you receive a 3% discount, for four insurance policies, you receive a 4% discount and for five or more insurance policies, you receive a 5% discount. The package discount will be paid out once a year. Read more about the package discount.
What does having an excess mean?
An excess is the amount deducted from the payout in the event of a claim, i.e. the amount that you will need to pay yourself. Your excess amount is shown on your policy.
When and how can you cancel your insurance?

You can cancel an ABN AMRO non-life insurance policy at any time, except your annual travel insurance. The minimum term for an annual travel insurance policy is one year. All insurance policies must be cancelled 30 days before the desired termination date. Read more about cancelling your insurance.