Contact by chat and chatbot
Here’s how it works
- I always respond right away, day and night
- If I can’t help you, a staff member will take over
- You won’t have to wait or pay for a phone call
Have you met Anna yet? Anna is our
Anna can do a lot more than you think
If necessary, she will find an adviser who can help you with queries about your mortgage, investment portfolio, insurance policies, loans and much more. This can be over chat or on Video Banking.
No longer able to log in to Internet Banking or the ABN AMRO app?
Anna can help you identify yourself in just a few steps. After that, a staff member can help you with things such as requesting a new PIN, requesting a new activation code, and requesting a contactless card.
What can I ask Anna?
Anna can already answer a great number of
What can Anna ask me?
If you are logged in, Anna will sometimes start a chat herself, such as to ask if you want to check your address.
What if Anna can’t help me?
Don’t worry. An actual staff member can always take over the chat during our
This is how it works
Chatting on the website
- See a speech bubble in the bottom-right corner? Click it
- This will open the chat window
- Ask a short question
- You’ll get a response right away
If a staff member takes over the chat, we’ll ask you to log in to keep the chat and your details secure.
Chatting in the ABN AMRO app
- In the menu at the bottom of the app, tap ‘Help’
- Scroll down and tap ‘Chat with us’
- This will open the chat window
- Ask a short question
- You’ll get a response right away
Chat while securely logged in
- When you are logged in to the ABN AMRO app or on Internet Banking, the chat will be
- You can share more
with us that way - And we will be able to help you better and faster
Please note
Anna or any of our staff members will never ask you for passwords, PINs, codes or usernames. Never share these with anyone. If in doubt, read more about secure banking.
Frequently asked questions
What is a chatbot?
The word ‘chatbot’ is a combination of ‘chat’ and ‘robot.’ A chatbot is a computer that automatically answers your questions. Most chatbots learn from the questions that users ask them, and so too does our chatbot Anna. She gets smarter all the time. The number of questions she can understand and answer grows by the week.
What subjects can Anna answer questions about?
Good to know: Anna is updated with new information every week! She will in any case be able to answer the most frequently asked questions about:
- Getting the ABN AMRO app
- Apple Pay
- Bank confirmation
- Investments
- Debit cards
- Under administration
- Contact
- Changing contact details
- E.dentifier
- Annual statement
- Mortgages
- Setting an identification code
- iDIN
- Direct debits
- Logging in
- Settings
- Requesting Internet Banking access
- Loans
- Authorisations
- Transfers
- Switching banks
- Phishing, fraud and scams
- Account statements
- Savings interest rate
- Status of your applications
- Business banking
Why doesn’t Anna always understand me?
Sometimes, chatbots do know the answer but are confused by how a question is phrased. Here are a few tips on how to chat with a chatbot:
- Ask one question at a time
- Use a short sentence
- Don’t provide too many details
If Anna doesn’t know the answer to your question, a human staff member can take over the chat. Did you know that Anna learns from your questions? Anna gets smarter every day and can help you with even more things.
Will I have to explain everything again when a staff member takes over the chat?
No, that’s not necessary. The staff member can read back what you discussed with Anna.
Do I pay to chat?
Chatting with our chatbot Anna or one of our staff members is entirely free of charge.