Reporting a death

We will always ask for proof of your identity, and we will also ask to see the death certificate. This is part of the standard procedure when a death is reported. It helps us to prevent fraud and keep our services secure. You can inform us of the death online. You will then be sent a confirmation . If you would prefer to speak to someone in person, you can also inform us of a death at one of our bank branches. We will then help you complete the online form.

We will always ask for proof of your identity, and we will also ask to see the death certificate. This is part of the standard procedure when a death is reported. It helps us to prevent fraud and keep our services secure. 

As soon as you have reported a death to us, you will receive a confirmation email with a notification number. A few days later, we will send you another email with a new reference number and information on what we need to process the estate. This can include a death certificate, a certificate of inheritance or a certificate of executorship

• If the deceased only had accounts in his or her own name, we will block the accounts, debit cards, all credit cards of which the deceased was the primary cardholder, Internet Banking access and standing orders. It will still be possible to make deposits to the blocked account. Do you still want direct debits from companies to be debited? Please, let us know that you want to continue these direct debits.
• If the deceased had authorised someone for his or her account, this authorisation will expire. 
• If the deceased had joint accounts and debit cards, these will remain available. Other parties authorised for the joint account will continue to have access, as we will only block the debit cards and/or credit cards that are in the deceased’s name.

If we need any documents from you, we will tell you in the email we send you. Please send these documents in a single or envelope. This will help us keep all documents together.

Once we have received all of the required documents, we will process the estate within 15 working days.

1. We will unblock the accounts once we have received all documents from you and once we know who the executor is or who the authorised heirs are. We will then register the account in the name of ‘Heirs of ....’ and unblock the account. 
2. We will also confirm this by email or post. 
3. The heir, legal guardian or executor (person who takes care of the inheritance) will be given access to the deceased’s banking products and will decide what to do with the account. This person could close the account, for instance, or request a debit card.