Stand-By Service inzien en wijzigen

My Stand-By Service

24/7 emergency assistance, anywhere in the world

It is reassuring to know that you have access to your important data at all times, no matter where you are. More information about the Stand-By Service and how to register your data with us can be found here. Registering your data ensures you are well prepared when you travel in the Netherlands and abroad.

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How to register your data using the Stand-By Service

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Step 1

Log into Internet Banking and click on the 'Self service' tab.

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Step 2

Scroll down and select 'My other products'.

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Step 3

Click on the magnifying glass next to 'Stand-By Service’ and enter your data.

Mobiel, pinpas en paspoort op tafel

What data can you register?

  • Cards for financial services issued by any bank or organisation. Examples include bank cards, credit cards, fuel cards and loyalty cards.
  • Identity documents, such as your passport, driving licence and/or European identity card.
  • Valuable documents. Examples include membership cards, guarantee certificates, contracts, policies, key numbers and device numbers.
  • Travel documents, such as visas and tickets.
  • Mobile phones (not prepaid) from all mobile phone operators in the Netherlands.
  • Other useful information. This might include the name of your family doctor, your medical details and the details of family members to be contacted in the event of an emergency.

How to change your data

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Step 1

Select under 'Stand-By Service' the document to which the changes relate

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Step 2

Click on 'Change', change the data, and click on 'OK'

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Step 3

The adjusted data will be visible in your overview immediately

Frequently Asked Questions

You can order extra keyrings and luggage tags through the Stand-By Service in Internet Banking.

Order extra keyrings (€2.70 each)

Order extra luggage tags (€4 per set of 3 pieces)

It is important that the details of, for example, your (bank) cards, your mobile phone number and provider are correctly registered and up to date. Does your (bank) card, telephone number or provider change? Then notify us immediately.

If you suffer damage or lose money as a result of losing your bank cards and credit cards, you can be compensated for €160 per card with a maximum of €1000 per occurrence. If you have a claim of this kind, call our helpdesk on 0900 - 9797 (within the Netherlands only) and request the 'ABN AMRO Stand-By Service Policy Excess Reimbursement’ form. The conditions that your application must satisfy are explained in the terms and conditions.