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You become an ABN AMRO client. What happens now?

We can imagine that you have additional questions when opening an account. We are happy to explain more about the identification process. In addition, on this page you will find the answers to any questions you may have when opening an account.

How the identification process works

  1. First of all, please let us know which name you want us to open the bank account in and which address we should send your debit card to.
  2. We will check your details before opening your bank account. This includes checking the EVA register to prevent identity fraud. If we are unable to open your account on the basis of these checks, we will notify you within 3 working days and specify the reason.
  3. Once we have completed the checks, you will receive a link to our partner AMP Groep’s easy-to-use planner within 3 working days. You can use the planner to choose when, where and how AMP Groep should come and verify your identity. You can schedule an appointment as little as one day in advance.
  4. If you are unable to make an appointment online, AMP Groep will call you to make the appointment.
  5. Once AMP Groep has verified your identity, we will be able to welcome you as our customer and you will receive your debit card and e.dentifier within five working days.
  6. Your debit card and e.dentifier are all you need to manage your banking, and transfer money and check your balance, any place, any time.

Applying for a payment package: frequently asked questions

After you upload your identity document, you will be asked to verify the details. You can change your name and date of birth if necessary. Your application may be rejected if the details cannot be properly verified. You can then restart the application.

Like all other banks, we are legally obliged to verify your identity and to check that you can become our client. This obligation is laid down in the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft). In doing so, we help prevent money laundering and terrorist financing.

You can still open a current account with us if you are liable to pay tax in another country. However, some additional rules will apply. We record the countries in which you are liable to pay tax and we will ask you to enter the relevant tax details for the country or countries.

You can only become a client at an ABN AMRO branch. Make an appointment at one of our branches to do this. You can do this by contacting us (standard call charges apply).

Paying tax in the Netherlands

All banks are obliged to inform the Dutch Tax & Customs Administration about people who are liable to pay tax in the Netherlands. Specifically, they have to pass on the following information: name, address, place of residence and date of birth of the holder(s) of bank accounts. The balance on your account is also passed on to the Dutch Tax & Customs Administration.

Paying tax in another country

The Common Reporting Standard (CRS) applies in the Netherlands. This is an international agreement concerning the exchange of data about bank accounts. Financial institutions have to determine the countries in which their clients are liable to pay tax. The CRS must prevent tax evasion and undeclared savings. The Dutch Tax & Customs Administration may pass on your details and information about your account to the countries where you have to pay tax.

The customer screening process has not been completed and requires a little more time. Unfortunately, we can’t tell you the reason for this. If you still haven't received a confirmation or other notification about your application after 10 working days, please get in touch.

You will receive your payment card and/or card reader within a few days. Due to delays in the delivery process, you may receive them a bit later. If you haven’t received your payment card and/or card reader within 5 working days, please get in touch.

The statutory (additional) customer screening process has established that you have not (yet) been accepted as a customer. The letter you have received tells you why your application has been refused. If the letter says we would be happy to help you further in person at one of our branches, locate your nearest branch and make an appointment.


Any questions? We are here to help.

If you have questions about opening an account, we will be happy to help you. Please contact us (standard call charges apply).