OVpay: the new way to check in and out on public transport
Decide for yourself how to pay
Forgot your public transport smart card or don’t have one? Don’t worry. With OVpay, you can check in and out using your contactless ABN AMRO debit card or credit card, or using your mobile phone or wearable device. It’s an easy, secure and quick way to pay for your journey. OVpay works at more and more locations and is accepted by all public transport operators in the Netherlands. Read all about how it works and where you can use it.
Find out where you can use OVpay
Whether you are travelling by bus or by train, OVpay lets you check in and out using your:
- contactless debit card
- contactless credit card
- mobile phone with Apple Pay or Google Pay enabled
- wearable device
To avoid overpaying for your journey, make sure you hold the same debit card, credit card or mobile phone up to the card reader when checking in and out.
How OVpay works
Hold your debit card, credit card or mobile phone up to the card reader to check in. After your journey, check out in the exact same way using the same means of payment. So, if you checked in with your debit card, make sure you also check out with your debit card.
Where it works
Checking in and out on public transport using your debit card, credit card or mobile phone works at more and more locations and is accepted by all public transport operators in the Netherlands. Go to the OVpay website to see where you can use OVpay.
How you pay and your journey details
The fares for any journeys you have made will be added up at the end of the day and debited from your account as one total amount the next day. This payment is easy to spot in your account overview.
For details of your journeys, go to the OVpay website. Fill in the reference number made up of 18 digits and letters, starting with NLOV, along with the amount debited from your account to get a summary of your journey and the fares charged.
Frequently asked questions
Can I use OVpay with my debit card?
You most certainly can. You can use OVpay with your contactless ABN AMRO debit card or contactless ABN AMRO credit card. You can also use OVpay with:
- Apple Pay
- Google Pay
- wearable devices
Is paying with OVpay more expensive than paying with my public transport smart card?
At present, OVpay only lets you check in and out without using a season ticket or a discount. So, if you have a season ticket or a discount, please keep using your public transport smart card for now. In the future, you will be able to use OVpay along with a season ticket or discount. When exactly this will be is not yet known.
What do I do if the amount debited from my account is incorrect?
Please contact the OVpay customer service desk on 0900 1433 or 0031 10 892 50 63 (usual call charges apply). Their customer service is open Monday to Friday, between 7 a.m. and 9.30 p.m., and on weekends between 10 a.m. and 4 p.m. More information can be found on the OVpay website.
Do I need to have a minimum balance in the account?
You need to have enough money in your account to be able to pay for all the journeys you make in one day. This is because all journeys will be debited from your account the next day as one single payment. If the debit doesn’t go through because there are insufficient funds in the account, your debit card or credit card will be blocked for checking in and out on public transport until you have paid the amount due. Read more on the OVpay website.
Where can I see my travel costs?
In your account overview, you will find a reference number starting with NLOV followed by 14 digits and letters. Enter this number, along with the debited amount, on the OVpay website to get a summary of your journey and the fares charged. You can also check your journey details in the OVpay app.
If your question isn’t included in the list or you need further assistance, please try the OVpay website.