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Preventing fraud

We take measures and do our utmost to prevent fraud. Even so, it is crucial for you to know what you should and shouldn’t do. Read on to find out more.
5 veiligheidsregels

The 5 security rules

  1. Always keep your secret
  2. Make sure that nobody else ever uses your debit card, whether online or in person
  3. Keep the device you use to do your banking secure
  4. Check your current account on a regular basis
  5. Report any incidents to the bank immediately and follow the bank’s instructions

Secure banking is something we need to work on together

What you can do

  • Follow the 5 security rules (see below)
  • Read the information for secure Internet Banking and secure banking with the ABN AMRO app
  • Check your device registrations in the app under ‘Settings’ > 'Access and usage’ > ‘Registered devices’ on a regular basis
  • Turn on your security tools to do your banking even more securely
  • Protect your savings extra well: turn on the Savings Lock on your savings account(s)
  • Keep your debit card limit as low as possible
  • Stop anyone watching over your shoulder: register your fingerprint
  • Set up push notifications in the ABN AMRO app to be notified when your account is debited
  • Lost your phone? Call your provider and have your SIM card blocked. Report it to the police. And remove your lost phone's device registration for the ABN AMRO app via Internet Banking.
  • Keep your Wi-Fi code secret. Only share the password with family and friends you know well. And change the Wi-Fi code regularly

For example, what you can expect from us

  • We share our knowledge and experience, with parties such as other banks and the police
  • We use to ensure that payments are technically secure
  • We try to take down fake websites and tackle fake emails
  • We try to get stolen money back
  • We close accounts belonging to fraudsters
  • We try to identify unusual payments
  • We work together with other banks to keep you informed

How to do your banking securely

Secure Mobile Banking

If you do not use the ABN AMRO app for 5 minutes, you will automatically be logged out. This keeps your banking secure, but it is equally important for you yourself to be aware of how to use your device and your details securely.

Secure Internet Banking

We do our utmost to ensure our customers can do their banking securely. For instance, all data on Internet Banking is encrypted and sent using a secure connection. If you want to know what you can do to stay secure while banking, take a look at our security information.