Cookie policy

Cookies and similar technologies

The abnamro.nl website uses Cookies are small information files that are saved onto the device you use to visit our website, such as a computer, smartphone, tablet or smartwatch. When we use the term “cookies” in this document, we also mean it to include similar technologies, such as JavaScripts and web beacons. . Cookies allow you to use Internet Banking and they make our website perform faster and more efficiently. Cookies also allow us to recognise your browsing activities on our website. One of the benefits of using cookies is that you don’t have to repeatedly enter your details. Cookies remember things about you, such as your bank account number and your client category (retail, business or private banking).

Amending your cookie settings couldn't be easier. 

Change your cookie settings

 

 

Types of cookies

Cookies can be necessary, but they don’t have to be. In addition to functional cookies, which make our website more effective, we also use analytical cookies. For these cookies no consent is needed. We also  use cookies that require your consent. We use two types of cookies on our website, Functional/Analytics and Personal (social media and advertising cookies).

 

Functional and analytical cookies

Functional cookies are necessary required cookies. They ensure that our website works properly and prevent you from having to repeatedly enter your login details. We also use functional cookies to identify instances of abuse of our website and services, for example by registering the number of consecutive failed login attempts.

We use analytical cookies to track visits to our website. This gives us an idea of which sections of our website appeal most to our visitors and allows us to improve our website. 

We process IP addresses for our functional and analytical cookies. The resulting statistics and reports can’t be traced back to individuals. We’re not required to ask your consent for using functional and analytical cookies.

Personal cookies

Social media cookies

Once you’ve logged into our website, you can share certain articles and videos on social media by clicking on buttons. In order for these buttons to work, we use cookies provided by various social media platforms. We’re required to ask your consent for using these cookies. These cookies allow these platforms to recognise you if you want to share information posted on our website.

For more information about the cookies used by social media platforms and the data they collect, we also refer to the cookie policies on their respective websites. Please be advised that these policies may change from time to time. ABN AMRO’s website has no bearing on this. We’re active on the following social media platforms: Facebook, Instagram, YouTube, LinkedIn, Twitter, Pinterest and Snapchat.

Advertising cookies

Our website may also place cookies from third parties that allow us to show you offers and information that may be of interest to you. If you give us your consent, we’d like to show you information on our websites and on the websites of third parties that would be useful to you. That’s why we try our best to find out what piques your interest and what doesn’t. Based on the pages you visit on our website, we’ll show you different information than we do other visitors. This makes our websites more relevant for your purposes.

What’s more, if you’re an ABN AMRO client, we may combine this information with the information we already have on file for you, so that we won’t show you any products you’ve purchased from us earlier. We use Google Marketing Platform (formerly DoubleClick by Google), among other tools, to show you relevant offers. We show offers in Mobile and Internet Banking , on ABN AMRO websites, via Bankmail, on third-party websites and within Google services.

View the complete list of cookies we use.

Your consent for cookies

To which websites does the cookie policy apply?

This cookie policy applies to all websites within the abnamro.nl domain, including subdomain.abnamro.nl and abnamro.nl/subdomain. If you accept all cookies, our website will be easier to use, you’ll have quicker access to what you’re looking for and the information you’ll see on our website and on those of third parties will be more relevant to you.

No cookies

If you don’t want ABN AMRO to place cookies on your device, you need to adjust your browser settings. You can choose to receive an alert before cookies are placed. You can also adjust your browser to refuse all cookies or cookies placed by third parties. Finally, you can remove cookies that have already been placed. Please remember that you need to adjust the settings of each browser and each individual device you use.

If you don’t consent to cookies, we can’t guarantee that our website will work exactly as it should. We may then ask you to consent to the use of cookies every time you visit our website. The effectiveness of Internet Banking does not depend on your consent to the use of cookies. If you block all cookies in your browser, this may, however, affect the effectiveness of Internet Banking. 

Refusing cookies doesn’t mean we won’t show you any ads. The ads we’ll show you then won’t be tailored to your interests and they’ll be repeated more often. If you configure your browser to refuse cookies, you may be asked to consent to the use of cookies every time you visit our website.

Opt-out option for Adobe Analytics

Although Adobe Analytics is not a requirement for our website to work properly, you can’t deactivate this cookie via our website. If you want to refuse the use of this cookie, please opt out from it on the Adobe website.

Stay up-to-date

We will change this policy from time to time, for instance because of changes to our websites or the rules governing cookies. Every change we make will be posted here. You can read the current version of this cookie policy by clicking on the Privacy & Cookies link at the bottom of every page.

View the complete list of cookies we use.

January 2020.

Frequently asked questions about cookies

Why does ABN AMRO use cookies?

ABN AMRO has different reasons for using cookies. We use them to track how visitors or groups of visitors interact with our websites and apps, so that we can improve them. This allows us to provide better information about our services and products. We also use cookies for analytical purposes. And we use them to improve our websites, so that it’s easier for you to find what you’re looking for. Cookies remember your settings and preferences, which makes for more convenient follow-up visits.

What do I consent to when I accept cookies?

The law distinguishes between cookies that are designed for using and improving websites and apps (“functional cookies”) and cookies that aren’t. ABN AMRO doesn’t require your consent for using functional cookies and analytical cookies that have little impact on you as a user. If you refuse cookies, we’ll only use cookies that are required to make our website work properly, such as cookies that remember your bank account number and card number when you log into Mobile and Internet Banking. 

Why do I keep getting the cookie alert?

A cookie is not linked to a person, but to a browser. If you use Google Chrome to visit abnamro.nl first and then you use another browser such as Internet Explorer, we’re required to ask for your consent again. Smartphones and tablets use different browsers than your computer does, which is why we’ll ask for your consent again if you visit abnamro.nl on your smartphone or tablet. 

If you clear your cookies regularly, you’re also deleting the choice you made earlier to allow cookies. That will also prompt a new cookie alert. If you don’t want to receive a cookie alert every time you visit our website, we recommend changing your browser settings. The cookies will then be saved when you close your browser. 

Saving cookies automatically in Internet Explorer

  • Go to ‘Tools’. Select ‘Internet options’.
  • Under ‘Browsing history’, uncheck the checkbox for ‘Delete browsing history on exit’.
  • Click ‘OK’.

Saving cookies automatically in Firefox 

  • Click on the menu button in the top right-hand corner.
  • Select ‘Options’. Click ‘Privacy’.
  • Under ‘History’, go to the dropdown menu at ‘Firefox will’ and select ‘Remember history’.
  • Click ‘OK’.

Saving cookies automatically in Chrome

  • Click on the menu button in the top right-hand corner.
  • Select ‘Settings’ and ‘Privacy’ if this option is available. If it isn’t, click ‘Show advanced settings’. 
  • Choose ‘Content settings’. 
  • Under ‘Cookies’, select ‘Allow local data to be set (recommended)’.
Can I disable cookies?

You can disable all cookies on your computer by changing your internet browser settings to block all cookies. Remember that this may prevent the website from working properly. Please feel free to contact us on 0900-0024 (standard call charges apply) if you’re unsure what to do or have any questions. We’re here to help.

Who’s required to ask consent for placing non-essential cookies?

That depends on the type of cookie and who places it. There are a number of options:

ABN AMRO sets up a first-party cookie on its own website

A first-party cookie, which is also known as a direct cookie, is a cookie created by the domain a web user is visiting. This cookie is placed when you visit abnamro.nl. It’s ABN AMRO’s responsibility to provide information on first-party cookies and ask for your consent. The same goes for cookies placed by third parties on the instruction of and for ABN AMRO, i.e. cookies that serve to provide a service to ABN AMRO. The party placing the cookies doesn’t use them for its own purposes. One example would be cookies that third parties set up on abnamro.nl for ABN AMRO to track user activity.

ABN AMRO sets up a third-party cookie on a third party’s website

A third-party cookie is a cookie that is placed on another organisation’s website. These cookies are created by domains other than the one the user is visiting. ABN AMRO sets up third-party cookies for instance by advertising on other organisations’ websites. If ABN AMRO reads the cookie and sets it up on the third party’s website, ABN AMRO is required to provide information to the user and ask for consent. In this context, ABN AMRO may agree with the third party that the latter will provide information to the user on behalf of ABN AMRO and ask for the user’s consent.

Another organisation sets up a third-party cookie on an ABN AMRO website

Other organisations also set up third-party cookies on ABN AMRO’s websites. If a third party wants to read or save cookies on your computer when you visit one of our websites, they’re required to ask for your consent. 

There are multiple options for gaining consent for placing cookies: 

  • The website provider can choose to ask for one-off consent on behalf of all parties placing and reading cookies through its website. 

  • The third party placing and reading cookies can ask for one-off consent for reading and placing cookies through multiple websites at the same time. In doing so, it is imperative that the party asking for consent is clear about its intentions. It needs to be clear who places and reads the cookies and what the uses of the cookies are. It should also be clear what the requested consent is for exactly.

Please be advised that, if a third party sets up a cookie on abnamro.nl on behalf of ABN AMRO, this cookie doesn’t qualify as a third-party cookie since the cookie is set up for ABN AMRO. If third parties set up cookies on abnamro.nl for their own purposes, these cookies do effectively qualify as third-party cookies.