Our cookie policy

 

Cookies and similar techniques

Cookies enable you to use Internet Banking and view our website quickly and efficiently. They also enable us to monitor your surfing behaviour, as do web beacons (small images) and scripts. These techniques are also classed as ‘cookies’. One of the benefits of using cookies or similar techniques is that you don’t need to fill in your details again every time. For instance, cookies remember your account number if you enter it, as well as your customer type (personal, business, private banking).

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The kinds of cookies we use

Functional cookies

Functional cookies ensure that our website works properly, so that you don't have to keep logging in on every page you visit, for example. We also use functional cookies to track down misuse of our website and services, such as by registering the number of consecutive failed login attempts.

Analytical cookies

We use analytical cookies to measure visits to our website. This gives us a better idea about which sections are the most relevant to our visitors and what the most popular content is, so that we can tailor our website to the people who use it. We use third-party software from Abode Analytics. 

IP addresses are registered for use by our functional and analytical cookies; the resulting statistics and reports are not linked to personally identifiable information. We don’t need your permission to use functional and analytical cookies.

Social media cookies

When you are logged in to our website, you can share various articles and videos using the social media buttons. To ensure that these buttons work properly, we use cookies from the following social media platforms. We need to ask your permission to use these cookies. With these cookies, these platforms can recognise you when you want to share something from our site. 

For more information about the cookies the social media platforms place on your computer and the data these cookies collect, you can read the cookies statement on their websites. Please be aware that these statements can change at any time. The websites of ABN AMRO have no influence over this. ABN AMRO is active on the following social media platforms: Facebook, Instagram, Google+, YouTube, LinkedIn, Twitter, Pinterest and Snapchat.

Cookies for advertising and relevant offers

Our website may also send out cookies from other organisations so that we can deliver offers and information that is of real use to you. With your consent, we would like to show you information on our (and other) websites that is more relevant to you and your interests. This is why we want to try to find out what catches your interest and what doesn’t. Based on the pages you visit on our website, you will be shown different information to that shown to other visitors, making our websites more relevant to you. What’s more, if you are an ABN AMRO customer, we can combine this information with other information we have about you so that you will not be shown products that you already have. To display relevant offers, we use ‘DoubleClick by Google’, Adobe Analytics, Google Analytics, Google AdWords and Adobe Target. We show these offers on (mobile) Internet Banking, ABN AMRO websites, through Bankmail, on other organisations’ websites and when using Google services.

 

Your consent for cookies

To which websites does this cookie policy apply?

This cookie policy applies to abnamro.nl. If you accept all cookies, the website will be easier to use, you can find what you are looking for faster and the information delivered to you on our and other websites will be more relevant to you.

How long is my permission to use cookies valid?

ABN AMRO records whether you have given us permission to use cookies. Every year, we will ask you for permission to use cookies, at which time you can accept cookies again if you wish. This also applies to cookies that remain valid for more than one year.

Never receive cookies

If you would prefer not to receive cookies from ABN AMRO, you need to change your browser settings. You will then receive a warning before cookies are used. You can also indicate whether you want to reject all cookies or just those from sites other than the one you are visiting. You can also have the browser remove all cookies already stored. It’s important to note that you’ll need to do this separately for each browser and computer or device you use.

Changing your cookie settings

You can always change your cookie settings at a later date. To do so, please refer to the ‘Privacy and cookie policy’ page on abnamro.nl (at the bottom of the page). 

However, if you do not accept cookies, we cannot guarantee that our websites will function to their full capacity. Certain features may also no longer function and you may not even be able to see certain websites at all. What’s more, it could result in the cookie permission message appearing every time you visit. Rejecting cookies does not mean that you will not see any advertising, either: it just means that the ads you see are less likely to be relevant to you and will be repeated more often. 

If you configure your browser to reject cookies, you might be asked whether you accept cookies every time you visit any website.

Opt-out options for Adobe Analytics

The use of Adobe Analytics is not required for our website to function properly. However, you cannot deactivate this cookie on our website: if you do not want to accept this cookie, you can opt out directly through the third party. You can read more in our FAQs.

Keep up to date

The information on this page will change from time to time in order to reflect changes on our website or the rules regarding cookies, for example. We publish every change here, so we recommend that you check this information regularly. This way, you can decide if you want to change your cookie settings in response to any changes we make.

View the complete list of cookies we use.

Frequently Asked Questions

Why does ABN AMRO use cookies?

ABN AMRO uses cookies for various reasons. We use cookies to analyse how users or user groups use our websites so that we can improve these sites. Cookies also enable us to better inform you about our services and products, as well as to make analyses for research. They also help us to improve the website, making it easier for you to find what you are looking for. Your settings and preferences will be stored to facilitate your next visit to our websites.

What am I accepting if I accept cookies?

The law distinguishes between functional cookies that are required for the use and improvement of the websites and those that are not. ABN AMRO does not need to request permission to use functional cookies and analytical cookies that have little impact on you as a user. If you do not accept cookies, we will only use the cookies necessary to enable you to use our websites properly — for example, to remember your bank account and card number when logging in to Internet Banking.

For which websites does this permission apply?

You give permission for all websites within the domain of abnamro.nl — for example, for subdomain.abnamro.nl, abnamro.nl/subdomain and Mobile Banking.

Why does the cookie message keep reappearing?

A cookie is not linked to a person, but to a browser. If you initially visit abnamro.nl using Google Chrome, and subsequently use another browser, such as Internet Explorer, we have to ask you for cookie consent again. Smartphones and tablets use different browsers to your computer, which is why we also ask you for cookie consent again when you visit abnamro.nl using your smartphone or tablet. If you regularly clear cookies from your browser, this also deletes the choice you made previously to allow cookies. That means we will have to ask you to make this choice again. If you do not wish to receive the cookie message every time, you can change your browser settings. The cookies will then be saved when you close your browser. 

To automatically save cookies in Internet Explorer: 

• Go to 'Tools'. Select 'Internet options'.
• Uncheck the 'Delete browsing history on exit' check box.
• Select 'OK'. 

To automatically save cookies in Firefox: 

• Click on the box with three lines in the top-right corner of the screen.
• Select 'Options'. Go to the 'Privacy' tab.
• In the 'History’ section, go to the drop-down menu next to 'Firefox will’ and choose 'Remember history'.
• Select 'OK'. 

To Automatically save cookies in Chrome: 

• Click on the box with three lines in the top-right corner of the screen.
• Select 'Settings’ followed by 'Privacy’ if this is shown. If not, select 'Show advanced settings...'.
• Select 'Content settings'.
• Under 'Cookies', select the option 'Allow local data to be set (recommended)'.

Can I disable cookies?

You can disable all cookies on your computer. This is done by changing your internet browser settings to block all cookies. Bear in mind that the website may not work as well after disabling cookies. If you aren't sure what to do or have any questions, please call one of our staff on 0900 - 00 24 (usual call charges apply). We will be happy to assist you.

Who is required to ask for permission to place non-essential cookies?

That depends on the kind of cookie and who is placing the cookie. There are a number of possibilities: 

ABN AMRO places a first-party cookie, i.e. a cookie placed by and on the website itself, also referred to as a direct cookie. When visiting abnamro.nl, for example, a first-party cookie will be used. ABN AMRO will therefore have to let you know and ask you for consent. The same goes for cookies placed by other parties at the request and on behalf of ABN AMRO, i.e. cookies that are used in providing a service to ABN AMRO. The party setting the cookies does not use the cookies for its own purposes. This includes the cookies Omniture (Adobe Analytics) places on ABN AMRO's behalf for measurement purposes. 

ABN AMRO places a third-party cookie, i.e. a cookie that is stored on a third-party website. This kind of cookie is therefore not placed by the website that the visitor is visiting. ABN AMRO advertises, for example, on websites of other companies, such as nu.nl. When ABN AMRO reads and places a cookie on a third-party website, ABN AMRO is required to inform the user and request consent. ABN AMRO can agree with this third party, such as nu.nl, that the third party will inform the user and request consent on ABN AMRO's behalf. 

Another website places a third-party cookie on ABN AMRO's website - abnamro.nl lets you, for example, use Google Maps to locate branches. This is enabled by a third-party cookie. The party that wants to read or store cookies on the computer of a visitor to a website is required to request consent. There are various ways of getting consent. The operator of the website can, for example, choose to request consent once on behalf of all parties that set and read cookies through his website. 

The party placing and reading cookies (such as Facebook, Twitter, Google Maps, etc.) can also request consent for the reading and placement of cookies for multiple sites at once. In doing so, it is imperative that this is made clear to the visitor to the website. There must be transparency on who places and reads cookies and what they use cookies for. It must also be clear to the visitor what exactly he or she is consenting to. 

Please note that cookies placed on abnamro.nl by a third party on ABN AMRO's behalf are not considered third-party cookies. That is because these cookies are placed on ABN AMRO's behalf. Google, Facebook, etc. place cookies for their own purposes, and these cookies are therefore considered third-party cookies.