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Know Your Customer

Know Your Client - screening

Screening clients to prevent financial crime

As part of its social and statutory duty, ABN AMRO is committed to preventing financial crime. That is why we monitor our clients’ transactions and verify their identity and personal data.

Screening customers to prevent financial crime

As a bank, it is our wish and our obligation to contribute to a safer society. With this in mind, we are vigilant about combating money laundering and terrorist financing. We also have a gatekeeper role to fulfil in this context, meaning that we actively screen for potentially suspicious financial transactions by monitoring transactions and verifying the identity of our clients. We also check our clients’ personal data. 

We may decide to contact you if we have any questions about your transactions or your personal data. Even if you have been a client with us for a longer period of time.

Screening transactions and identity

ABN AMRO has a Know Your Client Desk and a Transaction Monitoring Desk. Together, they employ about 2,000 officers who analyse client files and payment transactions every day. If we need documentation or additional information from you, they may send you an email or a letter, or one of our analysts may call you. This is how we make sure that our client records are correct and complete.

We may ask you for example:

  • what your line of work is,
  • what the source is of the money from your account,
  • to explain certain transactions.

Verification of personal data

We may also decide to contact you to change and/or supplement your personal data, the reason being that your financial security is important to us. Having your correct personal data on record helps us keep you safe. This way we can, for example, send your debit card to the right address.

What is more, the Dutch Money Laundering and Terrorist Financing (Prevention) Act dictates that we keep correct and up-to-date records of our clients’ personal data. We are expected to have the following personal data of our clients on file:

  • Full name
  • Date of birth
  • Address 
  • Copy of ID

Telephone numbers and email addresses

These are the phone numbers with which the Know Your Client Desk and the Transaction Monitoring Desk may call you:

  • +31 (0)20 - 383 10 01 (KYC Desk clients)
  • +31 20 - 628 26 30 (KYC Desk clients) 
  • +31 (0)30 - 232 72 50 (KYC Desk NCTO new clients)
  • +31 (0)20 - 628 88 00 (Client Outreach Team)
  • +31 (0)20 - 517 67 67 (General telephone number, used by multiple departments)
The phone numbers with which we may contact our business clients
can be found here.
These are the email addresses with which the Know Your Client Desk and the Transaction Monitoring Desk may ask for information:

  • kyc.desk.retail.banking@nl.abnamro.com (KYC Desk clients)
  • kyc.desk.retail@nl.abnamro.com (KYC Desk clients) 
  • kycdesk.ncto.retailbanking@nl.abnamro.com (KYC Desk NCTO new clients)
  • contactteam.tm@nl.abnamro.com (Transactie Monitoring Desk)
  • contactteam.tm@nl.abnamro.com (Client Outreach Team)
  • GroupCDDsupport@nl.abnamro.com (KYC Centre/Group CDD)
The e-mail addresses with which we may contact our business clients
can be found here.
Please do not hesitate to call our Personal Data Service Desk . They will be happy to help you.

Creating a safer world together

For ABN AMRO, a better world starts with ethical use of the financial system. We do not want criminals or terrorists to abuse it. What we do want is for our financial system to be safe and reliable for our clients, now and in the future. That is why, in addition to screening our clients, we have teamed up with partners such as government bodies, the police service, universities and other banks, so that we can pool our knowledge. Together, we create a safe financial environment for you as a client and for society at large.