Know Your Client - screening

Screening clients to prevent financial crime

As part of its social and statutory duty, ABN AMRO is committed to preventing financial crime. That is why we monitor our clients’ transactions and verify their identity and personal data.

Screening customers to prevent financial crime

As a bank, it is our wish and our obligation to contribute to a safer society. With this in mind, we are vigilant about combating money laundering and terrorist financing. We also have a gatekeeper role to fulfil in this context, meaning that we actively screen for potentially suspicious financial transactions by monitoring transactions and verifying the identity of our clients. We also check our clients’ personal data. 

We may decide to contact you if we have any questions about your transactions or your personal data. Even if you have been a client with us for a longer period of time.

Screening transactions and identity

ABN AMRO has a Know Your Client Desk and a Transaction Monitoring Desk. Together, they employ about 2,000 officers who analyse client files and payment transactions every day. If we need documentation or additional information from you, they may send you an email or a letter, or one of our analysts may call you. This is how we make sure that our client records are correct and complete.

We may ask you for example:

  • what your line of work is,
  • what the source is of the money from your account,
  • to explain certain transactions.

Telephone numbers and email address
These are the phone numbers with which we contact you:

  • +31 20 - 383 10 01 / +31 20 - 628 26 30 (KYC Desk clients) /
    +31 30 – 232 72 50 ( KYC Desk NCTO new clients)
  • +31 20 - 628 88 00 (Client Outreach Team)
  • kyc.desk.retail.banking@nl.abnamro.com / kyc.desk.retail@nl.abnamro.com (KYC Desk clients) / kycdesk.ncto.retailbanking@nl.abnamro.com (KYC Desk NCTO new clients)

These are the email addresses with which we will email you:

  • cdd.contact.team@nl.abnamro.com (Transactie Monitoring Desk)
  • contactteam.tm@nl.abnamro.com (Client Outreach Team)

Verification of personal data

We may also decide to contact you to change and/or supplement your personal data, the reason being that your financial security is important to us. Having your correct personal data on record helps us keep you safe. This way we can, for example, send your debit card to the right address.

What is more, the Dutch Money Laundering and Terrorist Financing (Prevention) Act dictates that we keep correct and up-to-date records of our clients’ personal data. We are expected to have the following personal data of our clients on file:

  • Full name
  • Date of birth
  • Address 
  • Copy of ID

Telephone number
Please do not hesitate to call the number listed below if you have any questions about your personal data. We may also call you from this number.

  • +31 88 ‐ 226 26 13 (Monday to Friday from 9 a.m. to 8 p.m.)

Creating a safer world together

For ABN AMRO, a better world starts with ethical use of the financial system. We do not want criminals or terrorists to abuse it. What we do want is for our financial system to be safe and reliable for our clients, now and in the future. That is why, in addition to screening our clients, we have teamed up with partners such as government bodies, the police service, universities and other banks, so that we can pool our knowledge. Together, we create a safe financial environment for you as a client and for society at large.