Javascript is required Know your client centre - ABN AMRO

Know Your Client investigation

Get to know each other

We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. For that reason, we have a Know Your Client Centre, also known as KYC Centre.

What does the Know Your Client Centre do?

We want to be able to offer you safe banking services, always. We do this by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. 


Our Know Your Client Centre (KYC Centre) carries out client investigations. We may contact you if we have questions about your data. Together we can create a safe financial environment. We need your help to achieve this.

Why will we contact you?

We can contact you if your data isn't up to date. Or if we have questions about your transactions. Together, we ensure that you can continue banking with us securely.


Please note! Scammers are constantly coming up with new ways to steal money from you. Therefore, arrange your banking wisely and always adhere to the 5 security rules.

The KYC Centre investigates new and existing clients

What can we ask for?

 
  • personal and contact details, complete and up-to-date
  • information on how you earn your money
  • clarification about account transactions
  • clarification about the origin of your assets
  • if needed: explanation about negative media coverage


We may also ask for documents:
Documents for exististing clients
Documents for new clients

Client investigation: how it works

Step 1: we have questions

If we have questions, we will contact you. This will be done in writing and/or by phone. If we can’t reach you straight away, we’ll try again a few more times.

Step 2: you provide information

Sometimes you can answer our questions right away. However, we may also ask you to provide documents. This helps us check, for example, if your business activities match the way you use your account.

Step 3: we conduct research

We will review the information and/or documents you’ve provided. We check if they answer our questions. If something is unclear or missing, we will contact you again.

Step 4: we complete our research

If we are satisfied with the information and/or documents you’ve provided, we will complete our client investigation.

Together, we keep fraudsters out. Watch the video:

We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. This video (in Dutch) explains how we do that.

Frequently Asked Questions