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Know Your Client investigation

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We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. For that reason, we have a Know Your Client Centre, also known as KYC Centre.

What does the Know Your Client Centre do?

We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. 

Together, we can create a safe financial environment. The Know Your Client Centre (KYC Centre) is the department that can contact you about this and carry out this investigation. We need your help to achieve this.

Why will we contact you?

If, for example, your file is not up to date or there are transactions on the account that we would like more information about, we will contact you. Together, we ensure that you can continue banking with us securely.

Please note! Scammers are constantly coming up with new ways to steal money from you. Therefore, arrange your banking wisely and always adhere to the 5 security rules.

The KYC Centre carries out checks on both new and existing customers

Which information could we ask for?

This differs depending on the subject. It is important that we always have the following information: 

  • Up-to-date personal and contact details; 
  • Information into our clients' work activities; 
  • Information about activity on the bank account(s); 
  • Information about the origin of our clients' assets; 
  • If applicable, a statement about negative media reports about our clients.

More information about the content of the documents we may ask for is available on this page.

How does online identification work?

This page explains what to do if you have been asked to provide your ID online.

Frequently Asked Questions

We may call you with these phone numbers (in ascending order):

  • +31 (0) 20 - 383 10 01 (KYC desk clients)
  • +31 (0) 20 - 517 62 09 (KYC desk clients)
  • +31 (0) 20 - 517 67 67 (KYC Centre/Group CDD)
  • +31 (0) 20 - 517 68 39 (KYC desk clients)
  • +31 (0) 20 - 628 03 80 (KYC Desk NCTO new clients)
  • +31 (0) 20 - 628 88 00 (Client Outreach Team)
  • +31 (0) 30 - 232 72 30 (KYC desk clients)
  • +31 (0) 30 - 232 72 40 (KYC desk clients)
  • +31 (0) 30 - 232 73 09 (Data team)
  • +31 (0) 30 - 298 99 11 (KYC desk clients)

Find out with which numbers we may contact you for information about your personal account.

If our analysts request your information for our KYC checks, we use the following email addresses (in alphabetic order):

  • basic.kyc.data.team@nl.abnamro.com (Data team)
  • cb.contactteam@nl.abnamro.com (KYC desk clients)
  • contact.bw@nl.abnamro.com (KYC desk clients)
  • contactteam.tm@nl.abnamro.com (Client Outreach Team)
  • groupcddsupport@nl.abnamro.com (KYC desk clients)
  • know.your.client.centre@nl.abnamro.com (KYC desk clients)
  • KYC.SME@nl.abnamro.com (KYC desk clients)
  • ncto.commercial.banking@nl.abnamro.com (KYC Desk NCTO new clients)
  • zakelijk.data@nl.abnamro.com (Data team)
  • zakelijkklantworden@nl.abnamro.com (KYC Desk NCTO new clients)

Always include your reference number in the subject line when you respond to our emails.

Find out with which email addresses we may contact you for information about your personal account.

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Meer informatie en voorwaarden

1. Maintaining good contact

In order to continue banking securely, it is important that we maintain good contact. This means we can ensure that information remains correct and up to date and we can monitor unclear transactions.

2. Contact

If we have any questions, we will contact you in writing and/or by telephone. We may contact you just once, or several times.

3. Information and documents

If we need more clarity, we may ask you for information and documents. We will ask you for information if we need to assess whether your business activities align with your account usage.

4. Investigations

We analyse your information and documents in order to gain clear information. If the information is still unclear or we require further information, we may contact you again.

5. Final steps

Once we have clear, correct information, we will close the investigation. NB: information and transactions are constantly monitored. We will contact you periodically for up-to-date, correct information.

Meer informatie en voorwaarden

1. Maintaining good contact

In order to continue banking securely, it is important that we maintain good contact. This means we can ensure that information remains correct and up to date and we can monitor unclear transactions.

2. Contact

If we have any questions, we will contact you in writing and/or by telephone. We may contact you just once, or several times.

3. Information and documents

If we need more clarity, we may ask you for information and documents. We will ask you for information if we need to assess whether your business activities align with your account usage.

4. Investigations

We analyse your information and documents in order to gain clear information. If the information is still unclear or we require further information, we may contact you again.

5. Final steps

Once we have clear, correct information, we will close the investigation. NB: information and transactions are constantly monitored. We will contact you periodically for up-to-date, correct information.

We protect you, society and the bank against financial crime

We want to be able to offer you safe banking services, always. One of the ways in which we facilitate this is by keeping up-to-date and accurate records on our clients. The Dutch Money Laundering and Terrorist Financing (Prevention) Act also requires us to do so. This video explains how we do that.