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Things you should know before completing your online application

Applying for a product takes just a few simple steps. Sometimes you can also buy the product directly. It is important that you know how the product works. The things you should look out for are summarised below.

 

Read the product information

Always read the product features first, as they provide all the important information. Some products come with additional product information, such as a Financial Information Leaflet and/or a Financial Services Document, which are also included with the product features.

 

Product information is not the same as advice

The product information provides mainly general information and is not tailored to your personal situation. It is therefore not personal advice. Whenever any information we provide is personal advice, we will let you know.

If you would like to receive personal advice, you can request an adviser to consider your financial situation and future plans together with you. This will ensure that you receive the best possible advice for your personal situation. For more information, contact us.  

 

Applying for a product

If you would like to apply for or buy a product online, the process is as follows:

  • Enter your details 
    You need to enter the requested details. From the first screen onwards, you can use the buttons to go back to the previous screens if you want to change your details. When you use them, the details you have entered will be saved.
    You can always terminate your application. If you have not entered all of the required details at that point, they will not be saved. When you have entered all the details and received a summary, you can specify that you would like to return to your application later. The details you have entered will be retained for 30 days.

  • Check and save 
    If you are buying a product directly, you will receive a summary of your request after you have entered all the required details. Please check the summary and change the details where necessary. You can then save it. You can no longer do this after clicking 'send'.
    When you receive an agreement, make sure you check it before accepting it and change the details where necessary. Keep the agreement for your own records. You can no longer do this after you have sent the agreement.

  • Send
    By clicking 'send', you will either apply for the product or buy it directly - it depends on the product. You will receive a confirmation email containing further information about what happens next. 

  • Save the product terms and conditions 
    One of the pages will show the product terms and conditions. We recommend that you save the terms and conditions. Of course, you can also print them if you wish.

 

Cancelling within a specific period

If you change your mind about the product, you may cancel the agreement within 14 days, or 30 days for life insurance policies. Unless otherwise stated in the agreement, cancelling agreements is free of charge. You can inform us of the cancellation by calling 0900 - 81 70 (explanation of the rates). Of course, you can also visit one of our bank branches. 

 

In Dutch

The agreement is written in Dutch and unless stated otherwise, Dutch law applies. Any messages we send you will also be in Dutch, unless we inform you otherwise.

 

Information about ABN AMRO

Make sure you also read the information about Over ABN AMRO. It tells you more about us and our procedure regarding complaints and disputes. We supply the products. If we only act as an intermediary for any products, this is stated in the product features.

Contact us (in the Netherlands)

Contact us (from outside the Netherlands)