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Submitting your ID

Using the ABN AMRO app on Internet Banking if you already have an account

Have you received a request from us to submit your proof of identity (ID)? Do you want to open an account and the identification isn't working? Or do you want to change your details? Read the step-by-step instructions.

Not an ABN AMRO client yet?

If you want to open an account, but the ID check doesn't work, please go to step 3 below.

Submit your ID in 5 steps

  1. Log in

    Using the ABN AMRO app:

    • Log in.
    • Tap 'Profile' at the bottom right.
    • Tap ‘Personal details’ and then tap the ‘Submit ID’ link.

    On Internet Bankieren:

    • Log in.
    • Click the drop-down menu at the top right next to your profile (name and photo).
    • Click ‘Personal details’ and then click the ‘Submit ID’ link.

  2. Grab your ID

    You can use any of the following IDs:

    • Passport (does not have to be Dutch)
    • ID card (Dutch or European)
    • Residence permit

  3. Scan your ID

    Follow the instructions on screen to make a good scan of your ID. Here are a few tips:

    • Place the document flat on a dark background.
    • Ensure good lighting, without reflection.
    • Do not move your phone during the scan.
    • If you’re using a driving licence, ID card or residence permit, scan both the front and the back.
    • Make sure all the details on the ID can be seen.
    • Make sure the scan is clear and not overexposed.
    • Please note that your ID must be valid.
    • If you have an Android device, make sure NFC is turned on.

  4. Scan the NFC chip in your ID

    Follow the instructions on screen to scan the NFC chip in your ID.

    • If you have a case on your phone, please remove it before you begin.
    • Most passports and ID cards issued after 2001 have an NFC chip. The same applies to driving licences issued from 2016 onwards.
    • You can tell whether your ID has an NFC chip by the symbol on the front.
    •  

  5. Take a photo of yourself

    This is just a verification to make sure you’re the person on the ID. We will not use the photo for anything else. Here are a few tips:

    • If you wear glasses, please take them off when you’re taking the photo.
    • Make sure the background is not too busy and that there’s enough light. 
    • Keep your head still and within the frame. The system counts down, from 3 to 1.

  6. Done!

    Your details will be sent. You'll see a confirmation that you're done.

Having trouble?

Please try again with another kind of ID, if you have one. Read the frequently asked questions.

If you have any further questions, please call our Personal Data Service Desk. We’ll be happy to help.