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Customer Oriented Quality Insurance

Our customers are our most valuable asset

ABN AMRO Verzekeringen was awarded the Customer-Oriented Quality Insurance Mark in October 2010.

 

What is the quality mark?

The Customer-Oriented Insurance Quality Mark is awarded by the Dutch Insurance Review Commission 'Stichting toetsing verzekeraars'.
The quality mark makes the quality of an insurance company's service and customer friendliness transparent to consumers. It gives consumers the assurance that the company will keep its promises. And that the quality of its service matters. The quality mark is not an indicator of the quality of the insurance products.

Some 40 insurance companies have been awarded the quality mark. ABN AMRO Schadeverzekering N.V. and ABN AMRO Levensverzekering N.V. are among them. They meet the quality requirements for:

  • Customer information

  • Service

  • Accessibility

  • The level of customer satisfaction

  • The quality rules for insurance companies.

What does the quality mark entail for me as a customer?

ABN AMRO Verzekeringen is proud to have been awarded the Customer-Oriented Quality Insurance Mark. But more important is that you know what the quality mark entails for you. For example:

  • Clearly understandable advice and information.

  • Fast and good help.

  • ABN AMRO Verzekeringen is easy to reach.

  • ABN AMRO Verzekeringen welcomes your feedback, which we handle with care.

  • ABN AMRO Verzekeringen actively monitors the quality of its services.

Would you like to find out more about our standards? Everything you need to know can be found in the below documents.