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Submitting a complaint

We’re sorry to hear that you’re not satisfied. Please let us know how we can improve things. Tell us what’s wrong, and we’ll get to work on your complaint right away.

Which of the following does your complaint relate to?

If your question or complaint is about:

  • scams or fraud
  • a cash withdrawal, a deposit or getting a transfer back
  • Internet Banking or the ABN AMRO app
  • closing an account
  • your debit card or credit card
  • bank statements or Annual Financial Summaries


Please call us. We can help you right away in most cases.

If you want to submit a complaint about something else:

  1. Log in to Internet Banking
  2. Complete the form and send us your complaint
  3. You will receive confirmation.


Tip: first write your complaint in a text document. Once you have done that, copy the text. Then open the complaint form and paste your text. This way, you won’t be automatically logged out after 5 minutes.

Someone from our Complaints Service will call you within 5 working days.

Prefer to speak to someone in person?

Call us

Monday to Friday from 8 a.m. to 5.30 p.m.
Closed at weekends and on bank holidays

This is what happens when you submit a complaint

Step 1

You submit your complaint

Either on Internet Banking or by calling us.

Step 2

We get in touch with you

Someone from our Complaints Service will call you within 5 working days.

Step 3

You will be assigned a contact person

This contact person will deal with your complaint and explain what happens next.

Frequently asked questions