Not satisfied with how your complaint has been resolved?

Submit your complaint to Kifid

If you have gone through ABN AMRO’s complaints procedure but do not agree with the outcome, you can submit your complaint to .
 

Here’s how to submit your complaint to Kifid

  • Submit your complaint online (in Dutch) or using a form (in Dutch). Make sure you do so within 1 year of officially submitting the complaint to ABN AMRO, or within 3 months of receiving the final response from the Complaints Management department.
  • Kifid will first explore mediation as a way for you and ABN AMRO to settle the complaint.
  • If this doesn’t work, the Financial Services Disputes Committee (Geschillencommissie Financiële Dienstverlening) will rule on your complaint.
  • If you do not agree with this ruling either, you can take your complaint to the Appeals Board (Commissie van Beroep) in certain cases.

Complaints about online ABN AMRO products and services

A complaint about an online ABN AMRO product or service can be submitted either to ABN AMRO directly or on the Online Dispute Resolution (ODR) platform. The ODR platform was created by the EU to deal with disputes over online purchases. 

Business customers

If you are a business customer, please first check whether you can submit your complaint to Kifid or submit your complaint to a disputes organisation. If these bodies will not accept your complaint, you can always take it to the competent court. 

Do you live in the United Kingdom or Switzerland?

Then you also have the option of submitting your complaint to the Financial Ombudsman of the country concerned. For the United Kingdom that is the Financial Ombudsman Service . For Switzerland this is the Finanzombudsstelle Schweiz (FINOS)  

More information on the complaints process can be found in the brochure Happy with our service

List of disputes committees

 

Financial Services Complaints Tribunal

Kifid, Klachteninstituut Financiële Dienstverlening

(For consumers and small businesses)
Postbus 93257
2509 AG The Hague
+31 (0)70 33 38 999
www.kifid.nl  (in Dutch)

Transnational Payments Disputes Committee

Geschillencommissie Grensoverschrijdend Betalingsverkeer

(for companies and institutions)
Postbus 90600  
2509 LP The Hague  
+31 (0)70 31 05 310  
www.geschillencommissie.nl

 

Consumers’ Association

Consumentenbond

(for members only) 
Postbus 1000   
2500 BA The Hague 
+31 (0)70 44 54 545000 
www.consumentenbond.nl  (in Dutch)

Advertising Code Committee

Reclame Code Commissie

(for private individuals, companies and institutions) 
Postbus 75684 
1070 AR Amsterdam 
www.reclamecode.nl

 

Dutch Credit Registration Office Disputes Committee

Geschillencommissie Bureau Krediet Registratie (BKR)

(for private individuals, companies and institutions)
Postbus 6080
4000 HB Tiel
0900 - 257 84 35
www.bkr.nl  (in Dutch)