Mortgage meeting by video call
A personal video call with an adviser
Get good mortgage advice wherever and whenever you want. From the comfort of your own home, for example. Your mortgage adviser can give you mortgage advice in a video call on your mobile, computer or tablet. This is also called Video Banking.
Here's how a video call works
1. Prepare for the call
We will send you an email with a list of things you will need during the call. Make sure you have these things ready before the call.
2. The video call
One hour before the start of the call, we will send you a code by email. Start your video call on your computer, tablet or smartphone. Your adviser will connect at the agreed time.
3. Share documents
Share the documents we need from you using the link on your screen. Now the call can really start.
About video calls
Who video calls are for
Video calls are available to anyone aged 16 and over. You don’t have to be an ABN AMRO client.
What a video call costs
The initial orientation meeting by video call is free of charge and with no strings attached, just like having this meeting at one of our branches.
If you then decide you want mortgage advice, you will be charged the advice and handling fee. How much that is depends on your situation. If you already have a mortgage with us, you will get a €450 discount on the advice fees when moving house.
What you need for a video call
You need a good internet connection and a computer, tablet or smartphone. Before you start the video call, check that your camera and microphone are working. If they are, you’re all set for the call.
How to start your appointment
One hour before your appointment, you will receive an email from us explaining how to start your appointment. These instructions are also available here:
If you prefer not being on camera, you can also switch off your webcam
The benefits of a video call
- Personal video call with an adviser
- On your computer, tablet or mobile
- Secure, easy and available within 24 hours
Reasons for taking out a mortgage from ABN AMRO
Support from A to Z
A personal mortgage adviser: from the early stages of your house hunt until the mortgage has been secured.
25 years’ experience
Dutch mortgage market leader and expert in expats.
Service in English
The whole process and mortgage application are in English, with English-speaking mortgage advisers.