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Video meeting

On your computer or laptop

If you are going to have a meeting through Video Banking, read on for more information on how to start the meeting using Internet Banking.

Tips for your Video Banking meeting

Choose a quite space

That way, you won't be distracted during your meeting.

Use Chrome, Edge or Safari

These browsers provide the best experience.

Test your video and sound

Are your camera and microphone working properly?

Instructions Video Banking

View the instructions on how to do Video Banking bij Internet Banking on your desktop.

How it works

Step 1: Login in Internet Banking

One hour before your appointment, you will receive an email from us explaining how to start the meeting through Internet Banking. 

Step 2: Select 'Your appointment'

In Internet Banking, under 'Communication and appointments', select 'Manage my appointments'. 

Click 'Go to my appointments'.

Step 3: Start your appointment

Start your appointment by clicking on the yellow button.

Video Banking will start within Internet Banking where your conversation starts at the agreed time.

Step 4: Turn on your camera and microphone

Give permission to use your camera and microphone and check that they are working properly.

Step 5: You're ready for your meeting

Your adviser will be ready to help at the scheduled time.

Frequently asked questions