Fingerprint, Touch ID or Face ID

Here’s what you need to know

Log in and manage your banking in the app using your fingerprint, Touch ID and Face ID. Transferring money, making payments using iDEAL, placing investment orders or blocking your debit card — you can do it all using your fingerprint or Face ID instead of your identification code.

Supported devices

iPhones or iPads with Touch ID or Face ID
Android phones with fingerprint scanner

Please note: your phone must run a new iOS or Android version. Check your software version.

Enabling or disabling

In the app, go to ‘Profile’ > ‘Access and usage’
Tap ‘Set Touch ID’ or 'Set Face ID' to enable or disable the feature
Enter your identification code to confirm

Do not share your device with others

If other people also have fingerprint or face access to your phone or tablet, they could use their fingerprint to log in to the ABN AMRO app. They would then be able to transfer money from your current account, for example.

Your own fingerprint or face only

To make sure only your own fingerprint or face is registered on your phone, delete all scans and re-register just your own fingerprint or face.

You can, but without fingerprint access

If you share a phone or tablet with someone else, such as your partner, you can still add another user to the app. However, the fingerprint feature will not work: you will both have to do your banking using your identification code.

How to add a user

How to add a user:

Go to the login screen of the app
Tap the logo or your photo
Tap 'Add profile' and follow the steps

Frequently Asked Questions

What does ABN AMRO do with my fingerprint or face data?

Your scanned fingerprints or face are encrypted and saved on a secure chip on your phone. Given that ABN AMRO cannot access this chip, ABN AMRO does not have access to your fingerprint data.

How do I find out if someone else has registered their fingerprint on my device?

Whenever a fingerprint is deleted from or added to your device, you will get a notification. The fingerprint feature will also be disabled in the app. You will then need to re-enable Touch ID/Fingerprint and confirm with your identification code.
To make sure only your own fingerprint is registered, delete all the fingerprints and re-register just your own fingerprint. Also set a screen lock.

Why can’t I use my fingerprint, even though I’ve registered it?

There are various possible reasons for this:

If there are multiple accounts in the app, such as when your partner uses the app on the same device for their banking, you cannot use the fingerprint feature. You can, however, do your banking using your identification code and e.dentifier.
If you are unable to activate the fingerprint feature but your Android device is running the correct version and has a fingerprint scanner, this means that your Android device is not supported. An example would, unfortunately, be the Samsung Galaxy S5 and Note 4. This is caused by technical issues and not by the ABN AMRO app or your Android device.

I don’t want someone I authorised to access my account to use their fingerprint. What do I do?

If you have authorised someone to access your current account, and this person uses the ABN AMRO app, they can choose whether or not to register their fingerprint. If you do not want them to be able to register their fingerprint, log in to Internet Banking and disable the identification code. The person you authorised to access your account will then only be able to access the account by logging in to Internet Banking using the e.dentifier. They can, of course, keep using the ABN AMRO app with an identification code or fingerprint for their own current account.

I don’t want my child to use fingerprint access for the Jongerengroeirekening. What do I do?

If you have allowed your child to use the ABN AMRO app, your child will be able to choose whether or not to enable fingerprint access. If you do not want your child to be able to do so, log in to Internet Banking and disable the identification code. Your child will then only be able to access the account by logging in to Internet Banking using the e.dentifier.