Fingerprint, Touch ID or Face ID

Here’s what you need to know

Log in and manage your banking in the app using your fingerprint, Touch ID and Face ID. Transferring money, making payments using iDEAL, placing investment orders or blocking your debit card — you can do it all using your fingerprint or Face ID instead of your identification code.

 

Supported devices

  • iPhones or iPads with Touch ID or Face ID
  • Android phones with fingerprint scanner

Please note: your phone must run a new iOS or Android version. Check your software version.

Enabling or disabling

  1. In the app, go to ‘Settings’ > ‘Log in and confirmation’
  2. Tap ‘Fingerprint’, ‘Touch ID’ or ‘Face ID’ to enable or disable the feature
  3. Enter your identification code to confirm
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Do not share your device with others

If other people also have fingerprint or face access to your phone or tablet, they could use their fingerprint to log in to the Mobile Banking app. They would then be able to transfer money from your current account, for example.

Your own fingerprint or face only

To make sure only your own fingerprint or face is registered on your phone, delete all scans and re-register just your own fingerprint or face.

If you still want to share the app on one device

 

You can, but without fingerprint access

If you share a phone or tablet with someone else, such as your partner, you can still add another user to the app. However, the fingerprint feature will not work: you will both have to do your banking using your identification code.

How to add a user

  • Open the app and tap the green icon in the top right-hand corner, next to your account number.
  • Tap ‘Add user’.
  • Follow the steps and confirm using your e.dentifier.

Frequently Asked Questions

Your scanned fingerprints or face are encrypted and saved on a secure chip on your phone. Given that ABN AMRO cannot access this chip, ABN AMRO does not have access to your fingerprint data.

  • Whenever a fingerprint is deleted from or added to your device, you will get a notification. The fingerprint feature will also be disabled in the app. You will then need to re-enable Touch ID/Fingerprint and confirm with your identification code.
  • To make sure only your own fingerprint is registered, delete all the fingerprints and re-register just your own fingerprint. Also set a screen lock.

There are various possible reasons for this:

  • If there are multiple accounts in the app, such as when your partner uses the app on the same device for their banking, you cannot use the fingerprint feature. You can, however, do your banking using your identification code and e.dentifier.
  • If you are unable to activate the fingerprint feature but your Android device is running the correct version and has a fingerprint scanner, this means that your Android device is not supported. An example would, unfortunately, be the Samsung Galaxy S5 and Note 4. This is caused by technical issues and not the Mobile Banking app or your Android device.

If you have authorised someone to access your current account, and this person uses the Mobile Banking app, they can choose whether or not to register their fingerprint. If you do not want them to be able to register their fingerprint, log in to Internet Banking and disable the identification code. The person you authorised to access your account will then only be able to access the account by logging in to Internet Banking using the e.dentifier. They can, of course, keep using Mobile Banking with an identification code or fingerprint for their own current account.

If you have allowed your child to use the Mobile Banking app, your child will be able to choose whether or not to enable fingerprint access. If you do not want your child to be able to do so, log in to Internet Banking and disable the identification code. Your child will then only be able to access the account by logging in to Internet Banking using the e.dentifier.

Here’s why banking with your fingerprint is so convenient

Banking is quicker and simpler than with the identification code

Your fingerprint is unique and nobody can guess it

Log in and make payments without anyone being able to look over your shoulder to see the code you're entering