Changing your address details
Easily and safely via the ABN AMRO app or Internet Banking
Useful tips for changing your address details:
- Check both addresses
Do you see two different addresses under ‘address’ and ‘postal address’? Then please check both. - Do you see ‘Postbus 754, 9700 AT Groningen’ under the postal address?
If your mail is returned to us, we automatically insert ‘Postbus 754’ as postal address. Please replace this with your correct postal address. - Questions?
Please contact us. We're happy to help.
Why is it important to change my address?
Your financial security is very important. Having the correct address is part of this. If you add your correct address, we can deliver your confidential mail to the right place. Like for example a new debit card.
We are also required by law to accurately record your details. This is stated in The Dutch Money Laundering and Terrorist Financing (Prevention) Act.
Why does ABN AMRO need my address details?
We need your address to deliver confidential and important mail. We mostly communicate digitally. But sometimes this is not possible. For instance if you need a new debit card. Also, some communication is so important that we send you a letter.
Frequently Asked Questions
Can I have a PO box as my address?
You can have two different addresses registered in your address details. A principal address and a postal address. Your principal address cannot be a PO Box. Your postal address can be.
Can I enter an address outside the Netherlands?
Yes, this is possible.
Can I change someone else’s address details?
You can only change your own address details.
- Even if you are authorised to operate as a third party account, address details can only be changed by account holders themselves.
- Do you have a joint account? Then both account holders need to change their address. A change by one account holder won't automatically change the other account holders address.
What happens if I don't change my address details?
Haven't updated your address? Then we will eventually send you a notification in the ABN AMRO app and Internet Banking. This notification that cannot be dismissed. Once you update your address, the message will disappear. Then you can continue banking as usual. You can find more details in the frequently asked questions below.
It is very important that we have your correct address. Haven't updated your address despite our requests? Then we may terminate our relationship with you. We want to prevent this from happening. So please make sure your address details are always correct and up to date.
My access to Internet Banking or the ABN AMRO app is blocked by a notification. How do I change my address now?
You can still change your address details even if you this notification. Please follow the procedure below:
- Log in to Internet Banking or the ABN AMRO app.
- Click on the 'Change address’ button in the notification.
- Now change your address details. Do you see both a principal address and a postal address? Then please check both.
Have you updated your address? Then you will be able to use the ABN AMRO app and Internet Banking again.
Can ABN AMRO terminate our relationship if I don’t change my address? If so, what happens then?
The law requires us to keep complete and up-to-date records of our clients’ address details. Haven't change your address after repeated requests? Then we may deny you access to our products and/or services. This means that we'll terminate our relationship with you.