When does an employee take over?

During our opening hours, an employee can take over the conversation. Outside these hours, Anna will assist you as much as possible, and you can leave your question for later.

Do I need to be logged in to use the chat?

For general questions, you can often chat without logging in. For personal matters, we ask you to log in. This is safer and often faster.

How long does my chat remain visible?

Your chat conversation remains accessible for 3 days. You can close the window at any time and return later to continue.

Chat with an employee

During our opening hours

You’ll receive quick assistance
Always ask your question
Manage your banking online instantly

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Your chat always starts with chatbot Anna (available 24/7). During opening hours, an employee can take over the conversation if needed. Leave your question and enable push notifications in your app. You’ll receive a notification as soon as there’s a response. Your chat remains accessible for 3 days, allowing you to continue anytime.

Enable push notifications to automatically receive an alert when there’s a new message.

Chat with an employee

Frequently asked questions

When does an employee take over?

Do I need to be logged in to use the chat?

How long does my chat remain visible?