Your thoughts on our services

Help us to make our services even better

You can share your opinions with us in a number of ways. Complete our feedback form or join our feedback community. Alternatively, you could receive an email invitation from a market research firm, for example, after speaking with one of our advisers.

Share your opinion

1. Give us your feedback

   Click the 'Feedback’ button located on the right-hand side of the web pages at abnamro.nl and enter your tips and suggestions. The feedback you give here is anonymous. This means that we are unable to reply to each response individually.

2. Join our community

   Join our ABN AMRO Feedback Community and help us shape our services. You will then receive a brief questionnaire by email or in a special app roughly once a month. Your answers will always be processed anonymously.

   Join now (in Dutch)

3. Complete the market research questionnaire

   If you have been in touch with one of our advisers, a market research firm such as Medallia (abnamro@express.medallia.eu) may contact you to ask you to share your opinions.

In 2018, our customers gave our non-life insurance policies a 7.4 out of 10 rating and our life insurance policies 6.9 out of 10 (source: Dutch Association of Insurers’ VerzekeraarsInBeeld)

 

What we have already done with your feedback

'Transfers should be made easier'

Our customers told us that they would like a name and number check when making transfers — and we listened! Soon, the name you enter when making a transfer will be checked against the IBAN to make sure that they match.

'Payments with wearables'

Customers who tested our wearables told us they’d also like to be able to use them for making payments of more than €25. They also want wearable payments to show up on their account overview right away. Based on this feedback, we have improved wearable payments and made them available to all ABN AMRO customers. Wearables are rings, bracelets or key rings you can use to make contactless payments. 

'The letters ABN AMRO sends are not always clear'

The letters we have sent out in the past have not always made clear why we have made a particular decision and the reasoning behind it. We have now made the information in our letters clearer and easier to understand.

‘The Mobile Banking app could be better'

In general, our customers are happy with our Mobile Banking app. However, they have also provided us with a number of tips and suggestions for improvement. We will keep improving the Mobile Banking app. This is why, for example, you can now confirm many transfers in the app and manage even more of your banking affairs without requiring your e.dentifier.

'Can I get a payout on my life insurance faster?'

Customers told us that payouts on their life insurance, such as for an annuity or a savings goal, were taking too long. We have made this process faster.

 

Who carries out research into ABN AMRO's services?

We do this in collaboration with various research firms, who act as our partners for customer experience evaluation and feedback processing. Needless to say, they all abide by current legislation and the code of conduct compiled by the relevant trade association. This means that they will handle your details with due care and confidentially. Your replies will be sent over a secure connection and you will never be asked to provide any of your financial details.

One of the firms we work with is Medallia (you will receive an email from abnamro@express.medallia.eu), while Expoints B.V. runs customer satisfaction surveys for ABN AMRO Verzekeringen, after a claim has been processed for instance. In this case, you will receive an email from abnamroverzekeringen@expoints.nl.

 

Fake emails

Any emails you receive requesting your PIN code, for example, are phishing emails. Please note that ABN AMRO employees will never ask you for these codes, not by telephone, nor by email, text message, WhatsApp or on social media. Never click any links or attachments in such emails. Please forward the email to: valse-email@nl.abnamro.nl.