We do this in collaboration with various research firms, who act as our partners for customer experience evaluation and feedback processing. Needless to say, they all abide by current legislation and the code of conduct compiled by the relevant trade association. This means that they will handle your details with due care and confidentially. Your replies will be sent over a secure connection and you will never be asked to provide any of your financial details.
One of the firms we work with is Medallia (you will receive an email from abnamro@express.medallia.eu), while Expoints B.V. runs customer satisfaction surveys for ABN AMRO Verzekeringen, after a claim has been processed for instance. In this case, you will receive an email from abnamroverzekeringen@expoints.nl.