Help us do better
We want your feedback
We want our clients to be happy
This is why we continuously work to improve our services and products. Your experiences, opinions and ideas are very important to us. Want to help us improve? There are different ways you can do this.
How to share your opinion with us
Through our website
Click the ‘Feedback’ button that you’ll see on the right of the pages on abnamro.nl and enter your tips and suggestions. There are also thumbs icons that you can use to give your opinion at the bottom of each page. We can’t see who gives this feedback, which is why you won’t receive a personal response from us. We use your feedback to continuously improve our digital services.
Talked to one of our advisers?
If so, you might receive an email from us asking you what you thought of this conversation. Our advisers then use this feedback to learn from. We use Qualtrics for the questionnaire.
Used our products and services?
A research agency might email you to ask for your opinion. We work with research agencies including Ipsos, Expoints and MWM2.
Recognising phishing emails
Any emails you receive requesting your PIN code, for example, are not real and are examples of ‘phishing’. ABN AMRO employees and the agencies we work with will never ask you for your PIN or other codes. Not by telephone, not by email, not by text message or WhatsApp and not on social media. Don’t click any links or attachments in these emails. Instead, please forward the email to: valse-email@nl.abnamro.nl
Your privacy is extremely important to us
That is why we handle your data securely, carefully and confidentially.
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