We're sorry to hear that and would like to find a solution together with you. Please use the complaints form to let us know what’s wrong, so that we can get to work on your complaint right away. You need to be logged in to submit your complaint.
Tip: first write your complaint in a text document. As soon as you have done that, log in and cut and paste the text into the online form. This way, you won't be automatically logged out after 5 minutes.
If, 8 weeks after submitting the complaint or 6 weeks after receiving our confirmation of receipt, you have not received a response that goes into the specifics of your complaint, you have a period of 1 year after officially submitting your complaint during which you can take your complaint to
In that case, you can lodge an appeal with us. To do so, please send us a letter asking us to reassess your complaint.
If your complaint will not be reassessed, you can take the matter to Kifid. Read to find out how and what happens next.