Submitting a complaint

Not statisfied with our service?

We are sorry to hear that you're not happy. Please let us know why and we may be able to find a solution together. If this doesn't work, you could file a complaint. Find out how to do this below.

Service medewerker

Want to sumbit a complaint?

You can submit a complaint by telephone. Please contact us. One of our employees will be happy to help you. We are available on: 

  • Monday to Friday from 8am to 9pm 
  • Saturday from 9am to 5.30pm 
  • We're closed on Sundays and public holidays
If you have a complaint about your mortage, you can also file a complaint through the  online complaints form .

Frequently asked questions

Why is my complaint not resolved immediately?

If we are unable to resolve your complaint right away, we will forward it to another department. Within 5 working days, they will send you confirmation with the following details: 

  • The case number 
  • The name of the person handling your complaint 
  • The date by which you will receive a response 
  • The number to call if you have any questions
I haven't heard back, what is the status of my filed complaint?

If, 8 weeks after submitting the complaint or 6 weeks after receiving our confirmation of receipt, you have not received a response that goes into the specifics of your complaint, you have a period of 1 year after officially submitting your complaint during which you can take your complaint to .

What can I do if I do not agree with how my complaint is resolved?

If so, you can lodge an appeal with us. Please do so by writing a letter asking us to assess your complaint again. 

  • In your letter, describe your complaint and state your name, address, telephone number, email address and your account number. 
  • Please enclose copies of any documents that may clarify or back up your complaint 
  • Send your letter to the following address:
    ABN AMRO Bank N.V.
    Afd. Klachtenmanagement (HQ1125)
    Postbus 283 1000 EA Amsterdam
    Netherlands
What happens after I lodge an appeal?
  1. The Complaints Management department will confirm receipt of your appeal and let you know when you can expect a response. 
  2. Your initial complaint and ABN AMRO’s response to it will then be analyzed and assessed again. 
  3. Our first response will specify whether or not the complaint will be reassessed.

Is your complaint not being reviewed? Then you can take your case to Kifid. Read what happens next.

Frequently asked questions

Why is my complaint not resolved immediately?

If we are unable to resolve your complaint right away, we will forward it to another department. Within 5 working days, they will send you confirmation with the following details: 

  • The case number 
  • The name of the person handling your complaint 
  • The date by which you will receive a response 
  • The number to call if you have any questions

I haven't heard back, what is the status of my filed complaint?

If, 8 weeks after submitting the complaint or 6 weeks after receiving our confirmation of receipt, you have not received a response that goes into the specifics of your complaint, you have a period of 1 year after officially submitting your complaint during which you can take your complaint to .

What can I do if I do not agree with how my complaint is resolved?

If so, you can lodge an appeal with us. Please do so by writing a letter asking us to assess your complaint again. 

  • In your letter, describe your complaint and state your name, address, telephone number, email address and your account number. 
  • Please enclose copies of any documents that may clarify or back up your complaint 
  • Send your letter to the following address:
    ABN AMRO Bank N.V.
    Afd. Klachtenmanagement (HQ1125)
    Postbus 283 1000 EA Amsterdam
    Netherlands

What happens after I lodge an appeal?

  1. The Complaints Management department will confirm receipt of your appeal and let you know when you can expect a response. 
  2. Your initial complaint and ABN AMRO’s response to it will then be analyzed and assessed again. 
  3. Our first response will specify whether or not the complaint will be reassessed.

Is your complaint not being reviewed? Then you can take your case to Kifid. Read what happens next.