
Transfer of your loan to ABN AMRO Kredieten B.V.
Answers to frequently asked questions
You have received a letter from us about the transfer of your loan. Your loan will be transferred from ABN AMRO Bank N.V. to ABN AMRO Kredieten B.V.. You may still have some questions about this. That is why we have listed the most frequently asked questions and answers below.
Questions about the reasons for the transfer and what this means for you
Why is my loan being transferred from ABN AMRO Bank N.V. to ABN AMRO Kredieten B.V.?
In November 2025, ABN AMRO announced that Alfam Holding N.V. and its subsidiaries, including ABN AMRO Kredieten, will be acquired by Rabobank. This acquisition will take effect on 1 November 2026.
The transfer of your loan(s) to ABN AMRO Kredieten on 31 October 2026 is necessary to make this acquisition possible. From 1 November 2026, ABN AMRO Kredieten will continue under a new name: Sprankr Kredieten B.V.
From that date, Sprankr Kredieten B.V. will be the lender for your loan.
What does the transfer mean for my loan? Will anything change for me at this time (terms, interest rate, duration, service)?
The loan
There will be no changes to the terms of your loan(s).
- Your monthly payment, interest and loan term will remain exactly the same. If you have a variable interest rate, it will remain variable.
- The direct debit continues as usual. From November 1st, the name ABN AMRO Kredieten B.V. will change to Sprankr Kredieten B.V., and payments will be collected by Sprankr Kredieten B.V.
- All the legal rules that protect you remain in force.
- Also, any arrangements you have made with us personally won’t change.
View your loan
Do you use the ABN AMRO app or Internet Banking? If so, you can continue to view your loan(s) there for the time being. You can see details such as your interest rate, monthly payment, loan term and outstanding balance.
If this changes, we will inform you in advance.
Who can I contact if I have questions?
Do you have questions about your personal details or would you like to update them? Then please contact ABN AMRO. You can still view your loan(s) in the ABN AMRO app and through Internet Banking.
Do you have payment arrears on your loan? Then please contact ABN AMRO. If your loan is managed by Flanderijn, Flanderijn will remain your point of contact.
For all other questions, Sprankr will be happy to help you from November 2nd onwards.
Will I receive a new contract?
No, you won’t receive a new contract. The agreements in your contract and the terms of the loan remain the same.
Will my interest rate stay the same?
Yes. The arrangements in your agreement will stay the same. Your interest rate will not change because of the transfer.
Can I still view my loan through Internet Banking or the ABN AMRO app?
Yes, you can still view your loan(s) in the ABN AMRO app and through ABN AMRO Internet Banking. If this changes, we will inform you in advance.
Questions about payments and practical matters
Will my direct debit date stay the same?
Yes, the direct debit date remains the same. If that changes in the future, you’ll be informed in good time.
Do I need to set up my direct debit again?
No. Because of the transfer, you do not need to give a new Direct Debit authorisation. The payments are already collected by ABN AMRO Kredieten on behalf of ABN AMRO Bank. From November st, ABN AMRO Kredieten B.V. will change its name to Sprankr Kredieten B.V. and that is the name you will see on your bank statement.
Will the account number (IBAN) that I transfer money to or that is used for direct debits change?
No. The account number will not change because of the transfer. If it changes in the future, we will let you know in good time. From November 1st, payments will be collected by Sprankr Kredieten B.V. using the same account number.
Can I still make extra repayments and are there any fees involved?
The terms of the loan won’t change. So you can always repay more than agreed. If you decide to make extra repayments, or pay off the loan in one go, you won’t be charged any kind of extra fee for that. Would you like to know more about making extra repayments on your loan?
I have repaid my loan in full. Does this letter still apply to me?
Your loan repayment and the sending of the letter may have crossed over.
If you repaid your loan in full on or before October 31st, this letter does not apply to you and you may ignore it. Your loan will not be transferred.
Can I transfer my loan?
Yes, refinancing is still possible. Whether you’re eligible for a new loan to pay off your current loan depends on your personal situation, your income and your expenses.
Questions about service and contact options
Will there be any changes to the service or contact options?
Do you have questions about your personal details or would you like to update them? Then please contact ABN AMRO. For the time being, you can still view your loan(s) in the ABN AMRO app and through Internet Banking.
Do you have payment arrears on your loan? Then please contact ABN AMRO.Is your loan managed by Flanderijn? Flanderijn will remain your point of contact.
Do you have any other questions about your loan or loan agreement? Sprankr will be happy to help you from November 2nd onwards.
Questions about BKR registration and payment arrears
Does the transfer affect my registration with the Dutch Credit Registration Office (BKR) (status, codes)?
No, your BKR registration does not change as a result of the transfer. However, the lender's name will be updated to Sprankr Kredieten B.V.
I’m behind on my payments. What does the transfer mean for my payment plan?
The payment plan you agreed with us will not change.
Who is my contact person for payment arrears?
Are you expecting payment difficulties? From November 2nd onwards, Sprankr will be happy to help you.
Do you already have payment arrears? You do not have to deal with this on your own. Our advisers can help you, please feel free to contact them.
If the contact person for payment arrears changes in the future, we will let you know in good time.
Is your loan managed by Flanderijn? Flanderijn will remain your point of contact.
Questions about the sale of Alfam and ABN AMRO Kredieten to Rabobank
What will change from November 1st?
ABN AMRO Kredieten B.V. will continue under the name Sprankr Kredieten B.V.
Your monthly payment will show the name Sprankr Kredieten, as Sprankr Kredieten will then collect the payment.
Sprankr Kredieten will become responsible for processing your personal data.
ABN AMRO will continue to support Sprankr for part of its services for a period of time and may therefore still contact you.
If anything changes for you after the acquisition, such as contact details, Sprankr will let you know.
Other questions
How do I submit a complaint?
Do you have a complaint? From 2 November 2026 onwards, please contact Sprankr.
Not satisfied with the solution?
You can contact Kifid (Financial Services Complaints Institute). Making a complaint to Kifid is free of charge. Please submit your complaint within three months after Sprankr has dealt with it.
For complaints about the registration of your loan with BKR, you can also contact Kifid after you have first contacted Sprankr.
You can also take your complaint to court.
How does ABN AMRO handle my personal data?
We always take your privacy into account. We'd like to tell you how we process your personal data.