In the event of a conflict, it is a good idea to report it to ARAG as soon as possible. Keep your policy number and any relevant documents at hand.
Have you been the victim of fraud?
You can get legal help in case of fraud
Being overcharged, for example, by a plumber, locksmith or electrician: it is not unusual. You often do not realise it until it is too late and getting your money back can be quite difficult in such cases. Fortunately, you can get legal help if you have an ABN AMRO Legal Expenses Insurance with the Consumer and Housing module.
Fraud: how to report your case
Report your case to ARAG
Personal contact
You will discuss a number of issues that are important for your conflict with your personal lawyer from ARAG.
Action plan
Is your conflict covered by de ABN AMRO Legal Expenses Insurance? If so, the lawyer of ARAG will discuss the action plan with you. You will be kept well informed during the process.
How we help you in case of fraud
ARAG will always offer you personal assistance from a lawyer and ensures your case is properly handled.
- You will have a personal contact who will be on hand to answer any questions you have about your case
- Emergency assistance is available 24/7
- You will be reimbursed for necessary travel and accommodation costs
- You will be reimbursed for court fees and costs of witnesses or experts called by you
What is covered and what isn't
You are insured for fraud with the Consumer and Housing module for matters such as:
- A conflict with another that causes damage, injury or financial loss
- A conflict with a company about a purchased product or service and that fails to meet its commitments
- A conflict with the authorities about a building or environmental permit
- A conflict about buying/selling, renting or building/remodelling your own home
You are not insured for fraud with the Consumer and Housing module for matters such as:
- A conflict in which you have called in another party for legal assistance without ARAG's consent
- An event that was foreseeable before the start of your legal expenses insurance
- An event that happened before the start or after the termination of your insurance
Other things we take care of when you have been the victim of fraud
Did a company you were scammed by damage your property instead of repairing something? With the Consumer and Housing module of the legal expenses insurance, we make the guilty party pay for this as well. In the best-case scenario, this means that you will not only get your money back, but that the damage will also be repaired free of charge.
Frequently Asked Questions
I do have legal expenses insurance, but my conflict is not insured. Now what?
It may happen that you have a conflict that is not covered by your chosen modules. Or your conflict arose before the effective date of the insurance. You can still contact ARAG for advice by telephone during office hours. ARAG will be pleased to assist you. The ARAG lawyer or a good legal service provider within ARAG's network will then ensure that you get the right help at a reduced rate.
The lawyers at ARAG will also be happy to help you in the event of an impending conflict. If, for example, you have a question about your legal position in a specific case, you can call the lawyers at ARAG for advice by telephone. Call the ARAG Service Centre on +31 (0)33 - 434 24 70. This number is available on working days between 8.30 am and 5.30 pm. Outside office hours, ARAG can only be reached for urgent emergencies and you will be connected to the ARAG emergency center.
My case is urgent, what now?
If your case is urgent, you can call one of ARAG's legal advisors on +31 (0)33 - 434 24 70. They are available on business days from 8.30am to 5.30pm. For urgent matters outside office hours, please call +31 (0)33 - 434 23 42.
Can I choose my own lawyer if I have a conflict?
This is possible if it is necessary to conduct legal or administrative proceedings. We recommend that you first discuss with ARAG whether you can or may engage a lawyer yourself. If, after consulting with ARAG, you choose your own lawyer or legal counsel in legal or administrative proceedings, and is it not a legal requirement that you have a lawyer represent you, all costs are covered up to €6,000 per event. Do you make use of a lawyer engaged by ARAG? And is it mandatory to engage a lawyer to represent you in your case? Then all costs are covered up to €50,000.
Good to know
Legal expenses insurance
With a legal expenses insurance, you are insured for the costs of legal assistance in the event of a dispute. The legal expenses insurance consists of 6 modules from which you can choose to put together your legal expenses insurance.
Telephone scams
Scammers may call you, pretending to be employees of the bank. For example, from our fraud desk. Read how telephone scams work.