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Submitting a complaint

We’re sorry to hear that you’re not satisfied. Please let us know how we can improve things.
Tell us what’s wrong, and we’ll get to work on your complaint right away.

Which of the following does your complaint relate to?

If your question or complaint is about:

  • scams or fraud
  • a cash withdrawal, a deposit or getting a transfer back
  • Internet Banking or the ABN AMRO app
  • closing an account
  • your debit card or credit card
  • bank statements or Annual Financial Summaries

Please call us. We can help you right away in most cases.

Call us

If you want to submit a complaint about something else:

  • Log in to Internet Banking
  • Complete the form and send us your complaint
  • You will receive confirmation.

Tip: first write your complaint in a text document. Once you have done that, copy the text. Then open the complaint form and paste your text. This way, you won’t be automatically logged out after 5 minutes.

Someone from our Complaints Service will call you within 5 working days.

Submit a complaint

Prefer to speak to someone face-to-face?

Call us

Monday to Friday from 8 a.m. to 5.30 p.m.
Closed at weekends and on bank holidays

  • Please bear in mind that there may be a waiting time
All telephone numbers

Prefer to speak to someone face-to-face?

Call us

Monday to Friday from 8 a.m. to 5.30 p.m.
Closed at weekends and on bank holidays

  • Please bear in mind that there may be a waiting time
All telephone numbers

This is what happens when you submit a complaint

One
Two
Three

You submit your complaint

Either on Internet Banking or by calling us.

We get in touch with you

Someone from our Complaints Service will call you within 5 working days.

You will be assigned a contact person

This contact person will deal with your complaint and explain what happens next.

One

You submit your complaint

Either on Internet Banking or by calling us.

Two

We get in touch with you

Someone from our Complaints Service will call you within 5 working days.

Three

You will be assigned a contact person

This contact person will deal with your complaint and explain what happens next.

Frequently asked questions

When will I get a response to my complaint?

If we are unable to resolve your complaint right away, our team of complaints experts will look at your complaint. Within 5 working days, they will send you confirmation with the following details:

  • the dossier number
  • the name of the person handling your complaint
  • the date by which you will receive a response
  • the number to call if you have any questions.
What if I don’t accept the solution?

In that case, you can lodge an appeal with us. Please write to us asking us to re-assess your complaint:

  • In your letter, describe your complaint and state your name, address, telephone number, email address and your account number.
  • Please enclose copies of any documents that may clarify or back up your complaint.
  • Send your letter to the following address:
    ABN AMRO Bank N.V.
    Afd. Klachtenmanagement (HQ1125)
    Postbus 283
    1000 EA Amsterdam
    Netherlands
What happens after I have appealed?

The Complaints Management department will confirm receipt of your appeal and let you know when you can expect a response.

  1. The Complaints Management department will confirm receipt of your appeal and let you know when you can expect a response.
  2. Your initial complaint and ABN AMRO’s response to it will then be analysed and assessed again.
  3. You will receive a definitive response to your complaint. If you do not agree with the outcome, check whether you can submit your complaint to Kifid or to a disputes organisation for entrepreneurs. If these bodies will not accept your complaint, you can always take it to the competent court.