We’re sorry to hear that you’re not satisfied. Please let us know how we can improve things. Tell us what’s wrong, and we’ll get to work on your complaint right away.
Please call us. We can help you right away in most cases.
Tip: first write your complaint in a text document. Once you have done that, copy the text. Then open the complaint form and paste your text. This way, you won’t be automatically logged out after 5 minutes.
Someone from our Complaints Service will call you within 5 working days.
Monday to Friday from 8 a.m. to 5.30 p.m.
Closed at weekends and on bank holidays
Monday to Friday from 8 a.m. to 5.30 p.m.
Closed at weekends and on bank holidays
Either on Internet Banking or by calling us.
Someone from our Complaints Service will call you within 5 working days.
This contact person will deal with your complaint and explain what happens next.
Either on Internet Banking or by calling us.
Someone from our Complaints Service will call you within 5 working days.
This contact person will deal with your complaint and explain what happens next.