Not satisfied with how your complaint has been resolved?
Have you gone through our complaints procedure but do not agree with the outcome? Please first check to which disputes organisation you can submit your complaint. If these bodies will not accept your complaint, you can always take it to the competent court.
Reporting your complaint to Kifid, the Dutch Institute for Financial Disputes
Entrepreneurs and self-employed people can in some cases submit their complaint to
List of disputes committees
Financial Services Complaints Tribunal
Kifid, Klachteninstituut Financiële Dienstverlening
Postbus 93257
2509 AG Den Haag
+31 (0)70 33 38 999
www.kifid.nl
(For consumers and small businesses)
Transnational Payments Disputes Committee
Geschillencommissie Grensoverschrijdend Betalingsverkeer
Postbus 90600
2509 LP Den Haag
+31 (0)70 31 05 310
(for companies and institutions)
Advertising Code Committee
Reclame Code Commissie
Postbus 75684
1070 AR Amsterdam
www.reclamecode.nl
(for private individuals, companies and institutions)
Dutch Credit Registration Office Disputes Committee
Geschillencommissie Bureau Krediet Registratie (BKR)
Postbus 6080
4000 HB Tiel
0900 - 257 84 35
www.bkr.nl
(for private individuals, companies and institutions)
Are you a retail customer?
Please check here whether you can submit your complaint to Kifid or submit your complaint to a disputes organisation.