We are sorry to hear that you're not happy. Please use the complaints form to let us know what’s wrong, so that we can get to work on your complaint right away. You need to be logged in to submit your complaint.
Tip: first write your complaint in a text document. As soon as you have done that, log in and cut and paste the text into the online form. This way, you won't be automatically logged out after 5 minutes.
If we are unable to resolve your complaint right away, we will forward it to another department. Within 5 working days, they will send you confirmation with the following details:
If, 8 weeks after submitting the complaint or 6 weeks after receiving our confirmation of receipt, you have not received a response that goes into the specifics of your complaint, you have a period of 1 year after officially submitting your complaint during which you can take your complaint to
If so, you can lodge an appeal with us. Please do so by writing a letter asking us to assess your complaint again.
Is your complaint not being reviewed? Then you can take your case to Kifid. Read what happens next.