Banking made easy with the e.dentifier

Install the renewed software on your computer

If you connect the e.dentifier to your computer with the USB cable when doing your online banking, that means you have the necessary software installed on your computer. A new version of this software is now available. Update your software to be sure you are using the most up-to-date and therefore secure software.

Install the renewed software on your computer

How to update the software

As the software for use of the e.dentifier in connected mode is installed on your computer, you will receive an automatic notification of the software update. A message will appear on your screen 30 minutes after you switch on your computer. You can see what the message looks like here . When you click on the message, you will be given step-by-step instructions on how to update the software on your computer. This will take a few minutes. Or you can go to this page to perform the update at a time of your choosing.

Update necessary

The updated software for use of the e.dentifier in connected mode contains a number of new security updates.

If you haven't performed the software yet, you will not be able to use the e.dentifier in connected mode until you have installed the updated. You will then receive a message every day telling you that the software update is available.

Why we recommend connected mode

When the e.dentifier is connected to your computer, the e.dentifier screen will give you information about the action you are performing (logging in or making a payment) or the payment (number of payments and total amount). You can see precisely what is happening.

In other words, in the connected mode, the payments shown on your computer screen are confirmed on the screen of the e.dentifier. This provides an additional check which makes it more difficult for fraudsters to mislead you. That's because installing fraudulent software on both your computer and the e.dentifier is highly complicated.

Using the e.dentifier in connected mode also makes things simpler: you only need to enter codes once rather than having to do so for each payment. That's especially useful when you are making lots of payments at the same time.

Install the renewed software on your computer

How to update the software

As the software for use of the e.dentifier in connected mode is installed on your computer, you will receive an automatic notification of the software update. A message will appear on your screen 30 minutes after you switch on your computer. You can see what the message looks like here . When you click on the message, you will be given step-by-step instructions on how to update the software on your computer. This will take a few minutes. Or you can go to this page to perform the update at a time of your choosing.

Update necessary

The updated software for use of the e.dentifier in connected mode contains a number of new security updates.

If you haven't performed the software yet, you will not be able to use the e.dentifier in connected mode until you have installed the updated. You will then receive a message every day telling you that the software update is available.

Why we recommend connected mode

When the e.dentifier is connected to your computer, the e.dentifier screen will give you information about the action you are performing (logging in or making a payment) or the payment (number of payments and total amount). You can see precisely what is happening.

In other words, in the connected mode, the payments shown on your computer screen are confirmed on the screen of the e.dentifier. This provides an additional check which makes it more difficult for fraudsters to mislead you. That's because installing fraudulent software on both your computer and the e.dentifier is highly complicated.

Using the e.dentifier in connected mode also makes things simpler: you only need to enter codes once rather than having to do so for each payment. That's especially useful when you are making lots of payments at the same time.

Software for Mac

Downloading the software

See also the page of information on system requirements and browsers.

Do you have a Mac computer? Download the Mac software .

Step 1: Connect to your computer
  • Connect the e.dentifier to your computer using the USB-cable
Step 2: Download the software
  • Click on Download
  • Go to Downloads
  • Go to Safari
  • Choose ‘Quit Safari’
  • Go to the Apple menu at the top left
  • Select System Preferences
  • Go to Security and Privacy
  • Go to the General tab
  • Click on the padlock
  • Enter your user name and password to unlock the padlock
  • Select the button to allow apps downloaded from 'Anywhere'
  • Click on ‘Allow apps downloaded from anywhere’
  • Lock the window again using the padlock
Step 3: Install the software
  • Go to Downloads
  • Click on ‘Install’
  • Click on ‘Open’ in the dialog
  • Enter you name and password
  • Select your language
  • Are you unable to select a language? Download and install Apple Java. Then repeat step 3
  • Click on ‘OK’
  • Accept the terms of use
  • Click on ‘Next’ to accept the terms of use
  • Click on ‘Install’
  • Wait until installation completes
Step 4: Security and privacy
  • Go to System Preferences
  • Go to Security and Privacy
  • Click on the padlock
  • Enter your name and password to unlock the padlock
  • Select the button to allow apps from the ‘Mac App Store and identified developers’
  • Lock the window again using the padlock
  • Restart your computer
Step 5: Log on
  • Go to the Internet Banking or Access Online logon page
  • Click on ‘Allow’ to activate the e.dentifier software on the website
Step 6: Connect
  • Check that you can see three ABN AMRO logos on the display of the e.dentifier
  • If you can see three logos, the software is properly installed
  • You can now use your card to log on to Internet Banking

Software for Mac

Downloading the software

See also the page of information on system requirements and browsers.

Do you have a Mac computer? Download the Mac software .

Step 1: Connect to your computer

  • Connect the e.dentifier to your computer using the USB-cable

Step 2: Download the software

  • Click on Download
  • Go to Downloads
  • Go to Safari
  • Choose ‘Quit Safari’
  • Go to the Apple menu at the top left
  • Select System Preferences
  • Go to Security and Privacy
  • Go to the General tab
  • Click on the padlock
  • Enter your user name and password to unlock the padlock
  • Select the button to allow apps downloaded from 'Anywhere'
  • Click on ‘Allow apps downloaded from anywhere’
  • Lock the window again using the padlock

Step 3: Install the software

  • Go to Downloads
  • Click on ‘Install’
  • Click on ‘Open’ in the dialog
  • Enter you name and password
  • Select your language
  • Are you unable to select a language? Download and install Apple Java. Then repeat step 3
  • Click on ‘OK’
  • Accept the terms of use
  • Click on ‘Next’ to accept the terms of use
  • Click on ‘Install’
  • Wait until installation completes

Step 4: Security and privacy

  • Go to System Preferences
  • Go to Security and Privacy
  • Click on the padlock
  • Enter your name and password to unlock the padlock
  • Select the button to allow apps from the ‘Mac App Store and identified developers’
  • Lock the window again using the padlock
  • Restart your computer

Step 5: Log on

  • Go to the Internet Banking or Access Online logon page
  • Click on ‘Allow’ to activate the e.dentifier software on the website

Step 6: Connect

  • Check that you can see three ABN AMRO logos on the display of the e.dentifier
  • If you can see three logos, the software is properly installed
  • You can now use your card to log on to Internet Banking

Software for Windows

Downloading the software

See also the page of information on system requirements and browsers.

Do you have a Windows computer? Download the Windows software .

Step 1: Connect to your computer
  • Connect the e.dentifier to your computer using the USB cable
Step 2: Download the software
  • Click on download
  • Wait until the download dialog appears
  • Click on ‘Run’
Step 3: Select language
  • Select a language in the ‘choose setup language’ dialog
  • Click on 'ok'
Step 4: Install the software
  • In the ‘Start installation’ window, click on ‘Install’.
  • Wait until the message ‘Software installation complete’ appears.
  • Click on ‘Finish’ to complete the installation.
Step 5: Give the software permissions in Firefox and Chrome
  • Check that you can see three ABN AMRO logos on the display of the e.dentifier
  • If you can only see two logos, the software is not correctly installed. Restart your computer and repeat steps 1 to 4
  • If you can see three logos, the software is properly installed
  • If you see three logos and use Firefox or Chrome, but are unable to log on when the cable is connected, your browser is blocking the plug-in. Follow these instructions (in Dutch) to fix this
Step 6: Log on
  • You can now use your card to log on to Internet Banking or Access Online
  • Go to the logon page
  • Follow the instruction on the screen

Software for Windows

Downloading the software

See also the page of information on system requirements and browsers.

Do you have a Windows computer? Download the Windows software .

Step 1: Connect to your computer

  • Connect the e.dentifier to your computer using the USB cable

Step 2: Download the software

  • Click on download
  • Wait until the download dialog appears
  • Click on ‘Run’

Step 3: Select language

  • Select a language in the ‘choose setup language’ dialog
  • Click on 'ok'

Step 4: Install the software

  • In the ‘Start installation’ window, click on ‘Install’.
  • Wait until the message ‘Software installation complete’ appears.
  • Click on ‘Finish’ to complete the installation.

Step 5: Give the software permissions in Firefox and Chrome

  • Check that you can see three ABN AMRO logos on the display of the e.dentifier
  • If you can only see two logos, the software is not correctly installed. Restart your computer and repeat steps 1 to 4
  • If you can see three logos, the software is properly installed
  • If you see three logos and use Firefox or Chrome, but are unable to log on when the cable is connected, your browser is blocking the plug-in. Follow these instructions (in Dutch) to fix this

Step 6: Log on

  • You can now use your card to log on to Internet Banking or Access Online
  • Go to the logon page
  • Follow the instruction on the screen