Javascript is requiredUsers cannot see their new account - ABN AMRO

My new account is not visible in Access Online

Troubleshooting

In this case, please check the following steps. If you are still having trouble afterwards, feel free to contact your service desk. We would be happy to help you.

Go to: AOL Classic > Payments > Initiate Payment > File Upload

  1. Have you opened a new account?
    If so, the signed documentation might not have been processed yet.
    Have you already returned the documents needed in order to add the account?
    • Yes - Proceed to step 2.
    • No - Once you have returned the documents, they can be processed and your account will be visible.
  2. Can the administrator see the account in the account overview?
    • Yes - Your administrator can check whether you have the rights needed to be able to see the account. The instruction 'Creating Data Access Profiles' can be used to add an account to the user profile.
    • No - Please contact your service desk.
  3. Can you see the account, but not the balance?
    • Yes - After adding a new account in Access Online, it takes 3 working days before the balance is visible.
    • No - Please contact your service desk.