Track the status of a payment

In Access Online, a payment is assigned a status as soon as it is entered. Under Payment tracking, you can view the status of all your payments.

Overview of payment statuses

Under Payment tracking, payments are grouped into six categories:

Drafts – payments that have not yet been sent to the task list.
To approve – payments that still need to be approved.
To release – payments that are ready to be sent to the bank.
Planned – approved payments with a future date.
Bank processing – payments that are still being processed by the bank.
History – payments that have been processed, delivered to the recipient, deleted or cancelled.

Payment tracking overview, showing payments grouped by status, including To approve, To release and Bank Processing.

Saving payments as drafts

If you don’t want to have a payment approved just yet, save the payment as a draft. The payment won’t yet appear in the task list and won’t be visible to users who are authorised to approve payments.

Once the payment is ready for approval, simply click Track payments and choose Drafts to open the draft. You can then send the payment to the task list where it can be viewed and approved.

How to search for a payment

Click on Track payment
Use the search field to find a payment
You can search by name, description, batch reference, or file name.
Use the filters to further refine the search results
You can filter by:
Amount range
Date range
Type of payment
Status
Transfer currency
Ordering account
Payment origin

Downloading pacs.008

A pacs.008 document contains the details of a non-SEPA credit transfer. If you want to download a pacs.008 document, click Track payments to find the non-SEPA credit transfer. You have 60 days to download the document under Process bank or History. You can also use the search field to find the credit transfer.

Click the credit transfer and click Download pacs.008 if you can see this button. A PDF will be generated, which you can download and save.

Transaction details of a non-SEPA credit transfer with the Download pacs.008 button.

Meaning of payment statuses

Single payment entered manually

Status	Explanation
Pending approval	The transfer has been created and is awaiting approval.
Ready for Release	The approved transfer can be released if you have chosen to manually release transfers.
Partially Approved	This transfer has already been approved by at least one person. One or more additional approvals are still required.
In Process	We are processing your transfer.
Awaiting Confirmation	We are waiting for confirmation from the recipient’s bank.
Scheduled	These transfers have been fully approved and will be processed on the requested execution date.
Scheduled / Cancellation Pending Approval	The cancellation of the scheduled transfer is awaiting approval.
Scheduled / Cancellation in Process	The cancellation of the scheduled transfer is being processed.
Scheduled / Cancellation Removed	The cancellation of the scheduled transfer has been removed.
Scheduled / Cancellation Rejected	The cancellation has been rejected. The transfer is already being processed.
Cancelled	The scheduled transfer has been cancelled.
Balance Check	We are checking whether there are sufficient funds in your account. You can also check this yourself and add funds if necessary.
Rejected	Your transfer has been rejected. This can happen for various reasons. You can find the reason in the transaction details.
Processing Error	An error occurred during processing. Please submit your transfer again. If this happens repeatedly, contact us.
Processed	Your transfer has been processed.
Received by Recipient	The recipient has received the funds.
Removed	The transfer has been removed.

Single payment uploaded

Status	Explanation
Pending approval	The transfer has been created and is awaiting approval.
Ready for Release	The approved transfer can be released if you have chosen to manually release transfers.
Partially Approved	This transfer has already been approved by at least one person. One or more additional approvals are still required.
In Process	We are processing your transfer.
Awaiting Confirmation	We are waiting for confirmation from the recipient’s bank.
Scheduled	These transfers have been fully approved and will be processed on the requested execution date.
Scheduled / Cancellation Pending Approval	The cancellation of the scheduled transfer is awaiting approval.
Scheduled / Cancellation in Process	The cancellation of the scheduled transfer is being processed.
Scheduled / Cancellation Removed	The cancellation of the scheduled transfer has been removed.
Scheduled / Cancellation Rejected	The cancellation has been rejected. The transfer is already being processed.
Cancelled	The scheduled transfer has been cancelled.
Balance Check	We are checking whether there are sufficient funds in your account. You can also check this yourself and add funds if necessary.
Rejected	Your transfer has been rejected. This can happen for various reasons. You can find the reason in the transaction details.
Processing Error	An error occurred during processing. Please submit your transfer again. If this happens repeatedly, contact us.
Processed	Your transfer has been processed.
Received by Recipient	The recipient has received the funds.
Removed	The transfer has been removed.

Transaction in an uploaded payment batch

Status	Explanation
Pending approval	The transfer has been created and is awaiting approval.
Ready for Release	The approved transfer can be released if you have chosen to manually release transfers.
Partially Approved	This transfer has already been approved by at least one person. One or more additional approvals are still required.
In Process	We are processing your transfer.
Awaiting Confirmation	We are waiting for confirmation from the recipient’s bank.
Scheduled	These transfers have been fully approved and will be processed on the requested execution date.
Scheduled / Cancellation Pending Approval	The cancellation of the scheduled transfer is awaiting approval.
Scheduled / Cancellation in Process	The cancellation of the scheduled transfer is being processed.
Scheduled / Cancellation Removed	The cancellation of the scheduled transfer has been removed.
Scheduled / Cancellation Rejected	The cancellation has been rejected. The transfer is already being processed.
Cancelled	The scheduled transfer has been cancelled.
Balance Check	We are checking whether there are sufficient funds in your account. You can also check this yourself and add funds if necessary.
Rejected	Your transfer has been rejected. This can happen for various reasons. You can find the reason in the transaction details.
Processing Error	An error occurred during processing. Please submit your transfer again. If this happens repeatedly, contact us.
Processed	Your transfer has been processed.
Received by Recipient	The recipient has received the funds.
Removed	The transfer has been removed.

Transaction in an uploaded direct debit batch

Status	Explanation
Pending Acceptance	The request must be accepted.
Pending Approval	The transfer has been created and is awaiting approval.
Ready for Release	The approved transfer can be released if you have chosen to manually release transfers.
Partially Approved	This transfer has already been approved by at least one person. One or more additional approvals are still required.
In Process	We are processing your transfer.
Clearing	Sent to Clearing.
Clearing / Cancellation Request Pending Approval	Your cancellation request has been created and is awaiting approval.
Clearing / Cancellation Request Removed	Your cancellation request has been removed.
Clearing / Cancellation Request in Process	Your cancellation request is being processed.
Cancelled in Clearing	Your transfer has been cancelled in clearing.
Settled	The direct debit has been processed.
Settled / Reversal Entry Pending Approval	You must approve the reversal entry.
Settled / Partially Approved Reversal Entry	Not all required approvals have been completed for the reversal entry.
Settled / Reversal Entry Ready for Release	The reversal entry has been approved and can be released.
Settled / Reversal Entry Removed	The reversal entry has been removed.
Settled / Reversal Entry Rejected	The reversal entry has been rejected.
Settled / Reversal Entry in Balance Check	There are insufficient funds available to process the reversal entry.
Reversed	The payer has been refunded at the initiative of the direct debit originator.
Rejected by Payer	The direct debit has been rejected by the payer.
Chargeback by Payer	The payer has reversed the transfer.
Scheduled	These transfers have been fully approved and will be processed on the requested execution date.
Scheduled / Cancellation Pending Approval	The cancellation of the scheduled transfer is awaiting approval.
Scheduled / Cancellation in Process	The cancellation of the scheduled transfer is being processed.
Scheduled / Cancellation Removed	The cancellation of the scheduled transfer has been removed.
Scheduled / Cancellation Rejected	The cancellation has been rejected. The transfer is already being processed.
Cancelled	The scheduled transfer has been cancelled.
Balance Check	We are checking whether there are sufficient funds in your account. You can also check this yourself and add funds if necessary.
Rejected	Your transfer has been rejected. This can happen for various reasons. You can find the reason in the transaction details.
Returned	Your transfer has been returned.
Processing Error	An error occurred during processing. Please submit your transfer again. If this happens repeatedly, contact us.
Processed	Your transfer has been processed.
Received by Recipient	The recipient has received the funds.
Removed	The transfer has been removed.