Javascript is requiredAccess Online - Help - Managing mandate administration - ABN AMRO

Managing mandate administration

In Access Online Renewed, you can view and manage saved mandates for SEPA direct debit. Read how to find, add, edit and remove mandates.

How to open the mandate administration

  1. Log in and go to Access Online Renewed

  2. In the menu on the left, click SEPA direct debit batch

    You are now on the SEPA direct debit batch screen.

    SEPA direct debit batch screen showing the Mandate administration option for managing saved mandates.

  3. Click Mandate administration

    You’ll see the overview of all saved mandates.

    Overview of the Mandate administration showing saved mandates, a search field and the Add mandate button.

  4. You can sort the overview by clicking 1 of the columns at the top

  5. Enter details in the search bar at the top to find a mandate

  6. Click Add mandate to save a new mandate

How to view mandate details

  1. In the overview of the Mandate administration, click a mandate

    Overview of the Mandate administration showing saved mandates, a search field and the Add mandate button.

  2. You’ll see the details of the mandate on the right

How to edit a mandate

  1. In the overview of the Mandate administration, click a mandate

  2. Click Edit to change the mandate

    You can change the Mandate alias and/or the Debtor name here. Other mandate details, such as the debtor's account number, mandate reference, creditor ID, and the creditor's name, can only be changed if you add a transaction to a direct debit batch.

    Mandate administration overview with a selected mandate and a right-hand panel showing mandate details and management options.

How to remove a mandate

  1. In the overview of the Mandate administration, click a mandate

  2. Click Delete mandate if you want to remove the mandate from the administration

    Mandate administration overview with a selected mandate and a right-hand panel showing mandate details and management options.