Your data
Make sure all your personal data is correct
- So that we can reach you when needed
- Help us to prevent fraud and crime
- For a safer financial environment
Your personal data should always be complete and correct. That’s why we need you to check and confirm your personal data. We ask you to do so at least once every five years. This will prevent fraud and misuse of your account. Also, when your data is up to date, we can reach you when needed. Have your details changed? Please update them right away. You can easily do this in the ABN AMRO app or Internet Banking.
Confirming your data
Safely and easily with the ABN AMRO app!
Have you received a request from us asking you to confirm your personal data? Please do so by following the 3 steps below.
Confirming your personal data in 3 steps:
Step 1: Log in
Please note: if you have several accounts, you must log in to your personal account.
Via the ABN AMRO app:
- Log in.
- Tap Profile at the bottom right.
- Then tap Personal data.
Via Internet Banking:
- Log in.
- Click or tap the drop-down menu. This is at the top right, next to your profile (name and photo).
- Then click or tap Personal data.
Don’t have access to the ABN AMRO app or Internet Banking?
Step 2: Check your data
Check your identity data, phone number(s), e-mail address and address. Is something incorrect or missing? Then click 'change' and update your data. Then save your changes.
Step 3: Confirm your data
In the ABN AMRO app:
Scroll all the way down. Then tap the yellow button at the bottom of the screen to confirm. You will now see an overview of your data. Is everything correct? Then confirm your data one more time. To do so, tap the yellow ‘Yes, I confirm’ button. A confirmation message will appear. That’s it, you’re done!
In Internet Banking:
Have you checked your data? And is everything correct? Then the confirm button at the bottom of the page is yellow. Tick the checkbox to confirm that you have checked your data. Then click the yellow ‘Confirm’ button. That’s it, you’re done!
Why is it important that your data is correct?
- So we can reach you
We need your correct address. This way we can send your confidential mail to the right place. Like for instance a new debit card. - To prevent fraud
Banks and other financial institutions need to check your personal data on a regular basis. This is stated in the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft). This prevents financial crime such as scams, drug trafficking and money laundering.
Frequently asked questions
Is it correct that ABN AMRO asks me to check my data? How do I know if I can trust this request?
Yes, this is correct. We can ask you to check and confirm your data periodically. We always ask you to do this in your own secure environment: via the ABN AMRO app or Internet Banking.
We're only interested in your personal data. We will never ask you for your user name, password or PIN number. Not by email, telephone or any other form of communication. For more information, check out our Secure banking page.
Which personal data can I change, check and confirm?
The 'Personal data' page contains the following details:
- Name, initial(s), first name(s), date of birth
- Telephone number(s)
- Email address
- Address details
- Country or countries where you are liable to pay tax and Citizen Service Number (BSN). NB: only change this if you are sure it has changed.
Will I receive a confirmation once I have checked and confirmed my data?
Yes, you will receive a confirmation within a few days. The confirmation will be in your messages in the ABN AMRO app or in Internet Banking. We will also send you an email (if we have your correct email address).
What does ABN AMRO do with my personal data?
If you bank with us, we use your personal data. There are rules for handling personal data and we follow them.
We want to guarantee your security while you bank. That's why we need your data to be complete and up-to-date.
Read our Privacy Statement to find out more about how we handle personal data.
Why does ABN AMRO need my tax details (country and Citizen Service Number)?
We share financial information with the Dutch Tax and Customs Administration. For instance account balances. To do this, we use your Citizen Service Number (burgerservicenummer or BSN), Tax Identification Number (TIN) and/or Social Security Number (SSN). The Dutch Tax and Customs Administration can use these data to pre-fill your tax return.
We are required by law to pass on financial information to the Dutch Tax and Customs Administration. We can only do this if we have your BSN, TIN and/or SSN. We also need our clients’ BSN for the deposit guarantee scheme operated by the De Nederlandsche Bank (Dutch Central Bank).
I need help. Who do I contact?
If you need help, you’re welcome to call our Personal Data Service Desk. We’re happy to help.
Secure banking
Please be careful with your personal data. ABN AMRO employees will never ask you for your user name, password or PIN code. Not by email, telephone or any other form of communication. We are happy to tell you more about secure banking on our Dutch page.