Video Banking
Via smartphone or tablet
Video Banking with our app
- Video Banking anywhere you want
- Secure
- In combination with Teams
How it works
Step 1: Make sure you have Microsoft Teams on your device
Download Microsoft Teams if you haven't installed it on your device yet.
Step 2: Open the ABN AMRO app and log in
Login and tap 'Profile' at the bottom right.
Don't have the app yet?
Download in the App- or Playstore.
Step 3: Open your appointment
Open your appointment by clicking on 'Appointments'.
You go from the ABN AMRO app to the Teams app where your conversation starts at the agreed time.
Tips for your Video Banking meeting
Choose a quite space
That way, you won't be distracted during your meeting.
Make sure you have our app installed
You can find your appointment in the ABN AMRO app.
Test your video and sound
Are your camera and microphone working properly?
Frequently asked questions
How do I know whether I can use Microsoft Teams on my smartphone or tablet?
You can use Microsoft Teams on a smartphone or tablet using:
- Android
- iOS (Apple)
Can I use Microsoft Teams without a Microsoft account?
Yes, you can. You will participate as a guest automatically.
I can't install Microsoft Teams on my device. What do I need to do?
To join a Video Banking meeting on your smartphone or tablet, you need to install Microsoft Teams. You can also join a Video Banking meeting on your computer or laptop. If you use Google Chrome, Microsoft Edge or Safari as a browser, you do not need to install Microsoft Teams.
Can I have a Video Banking meeting through a mobile network?
We recommend that you use a WiFi network as this provides a more stable video connection. If this is not an option, you can also join a Video Banking meeting through a 4G mobile network.
How do I check that my camera and microphone are working properly?
You can check that your camera and microphone are working properly using this test meeting. NB: this is not the Video Banking meeting. You will not be collected from the lobby by an adviser.
The adviser cannot see or hear me. What do I need to do?
When you open the app for the first time, you will be asked to give permission to use sound and video. If you can't see or hear the adviser, try to contact them through the chat.
I'm having trouble starting the appointment. What do I need to do?
When your appointment is due to begin, we check whether you’re in the Video Banking environment. If you have not joined yet, the adviser will contact you on your telephone number. Make sure you check your contact details in the ABN AMRO app or on Internet Banking.
Can I access Video Banking on my computer or laptop?
Yes, you can. View instructions on Video Banking on your computer or laptop.
Can I access Video Banking on my Android device?
Yes, you can. View the instructions for Android.