Video meeting
On your computer or laptop
If you are going to have a meeting through Video Banking, read on for more information on how to start the meeting using Internet Banking.
Tips for your Video Banking meeting
Choose a quiet space
That way, you won't be distracted during your meeting.
Use Chrome, Edge or Safari
These browsers provide the best experience.
Test your video and sound
Are your camera and microphone working properly?
How it works
Step 1: Login in Internet Banking
One hour before your appointment, you will receive an email from us explaining how to start the meeting through Internet Banking.
Step 2: Select 'Your appointment'
In Internet Banking, under 'Communication and appointments', select 'Manage my appointments'.
Click 'To your appointment'.
Step 3: Turn on your camera and microphone
Give permission to use your camera and microphone and check that they are working properly.
Step 4: You're ready for your meeting
Your adviser will be ready to help at the scheduled time.
Frequently asked questions
I don't have Google Chrome, Microsoft Edge or Safari. Can I use another browser?
Yes, you can. Video Banking runs on the Microsoft Teams program. If you use Google Chrome, Microsoft Edge or Safari as a browser, you do not need to download Microsoft Teams. If you use another browser, you will need to download Microsoft Teams before starting your appointment.
Can I join a Video Banking meeting through a mobile network?
We recommend that you use a WiFi network as this provides a more stable video connection. If this is not an option, you can also join a Video Banking meeting through a 4G mobile network.
How do I check that my camera and microphone are working properly?
You can check that your camera and microphone are working properly using this test meeting. NB: this is not the Video Banking meeting. You will not be collected from the lobby by an adviser.
I'm having trouble starting the appointment. What do I need to do?
When your appointment is due to begin, we check whether you're in the Video Banking environment. If you have not joined yet, the adviser will contact you on your telephone number. Make sure you check your contact details in the ABN AMRO app or on Internet Banking.
The adviser cannot see or hear me. What do I need to do?
At the beginning of the appointment, you will be asked to allow the use of sound and video. If you have not given permission for sound and video, you can change this by clicking the lock icon next to the address bar. If it still isn't working, try to contact your adviser through the chat.
Can I access Video Banking on my smartphone or tablet?
Yes, you can.