Preventing fraud

We take measures and do our utmost to prevent fraud. Even so, it is crucial for you to know what you should and shouldn’t do. Read on to find out more.

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The 5 security rules

  1. Always keep your security codes secret
  2. Make sure that your debit card is never used by anyone else
  3. Keep the device you use to do your banking secure
  4. Check your current account on a regular basis
  5. Report any incidents to the bank immediately and follow the bank’s instructions

Secure banking is something we need to work on together

What you can do

What you can expect from us

  • We share our knowledge and experience, with parties such as other banks and the police
  • We try to take down fake websites and tackle fake emails
  • We try to get stolen money back
  • We close accounts belonging to fraudsters
  • We try to identify unusual payments
  • We work together with other banks to keep you informed
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How to do your banking securely

Secure Mobile Banking

If you do not use the Mobile Banking app for 5 minutes, you will automatically be logged out. This keeps your banking secure, but it is equally important for you yourself to be aware of how to use your device and your details securely.

Secure Internet Banking

We do our utmost to ensure our customers can do their banking securely. For instance, all data on Internet Banking is encrypted and sent using a secure connection. If you want to know what you can do to stay secure while banking, take a look at our security tips.
More information on secure banking