Accessibility

Accessibility for everyone

ABN AMRO feels that it is important that everyone is able to independently manage their banking matters by themselves. Products and services must be straightforward and accessible for everyone. We continually strive to accommodate our customers' wishes. That is why we regularly consult with organisations for people with disabilities and interest groups for consumers and small-to-medium sized businesses. Examples of products and services developed thanks to this type of collaboration are shown below.

  • Internet Banking

  • Text Message Balance service - for viewing your current balance via text message

  • The font on the website can be enlarged using the latest browsers

  • Order products online

  • Telephone banking with speech recognition technology

  • Enhanced accessibility of bank branches.

Accessibility of Internet Banking

In order to make Internet Banking available to as many people as possible, our site supports various browsers. If you have any questions or if anything is unclear, please don't hesitate to contact our telephone support help desk, available 24 hours a day, 7 days a week.

International Symbol of Access

The International Symbol of Access is a certification by the Dutch Council of the Chronically Ill and the Disabled. This symbol is issued to businesses whose offices comply with requirements for (amongst other aspects) accessibility so the elderly and handicapped can make use of their facilities, products and services. The International Symbol of Access was first assigned to ABN AMRO's branch in Amstelveen in July of 2005 as the first bank in Europe to receive such a designation.

National Forum on the Payment System

ABN AMRO has been a member of the National Forum on the Payment System since 2002. The Forum seeks to improve the efficiency of the retail payment system on a national Dutch and European level. Its members include the Dutch retailers organisation, banks and organisations for the physically and/or mentally challenged and the chronically ill. One of the initiatives of the Forum is the SEPA transfer, a standard that makes transfers to one of the euro countries just as easy as a domestic transfer. Further details are available on the Dutch central bank's website.

What does ABN AMRO do to facilitate access to abnamro.nl for people with a visual disability?

The website has been made accessible for people with a visual disability in many ways. ABN AMRO guarantees that people with a visual disability can continue to manage their banking matters in a familiar way. Furthermore, the information section of the website has been made accessible for this target group. ABN AMRO continues to further develop its website and will remain focused on the needs of people with a visual disability.