Questions about Grip?

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After updating the revamped Grip app, you may experience problems with logging in or registering. Below we explain what you can do now to ensure the Grip app works as expected.

Troubleshooting Grip

  1. Open the App Store or Play Store > Find 'Grip' > tap 'Update'
  2. Open Grip > 'Profile' > tap 'Grip-account' > 'Delete Grip-account' > 'Yes, delete'. 
  3. Tap 'Let’s gets started' > Select 'I already have an account' > Fill in your mobile phone number > Wait for SMS > Enter SMS code > Fill in your bank details > Fill in your 5 identification code (same as for Mobile Banking) > Choose 6 identification code > Confirm new identification code > You can now access your accounts.
  • Please make sure you do not select 'I have deleted my account' or 'Grip is new to me'. If you chose the wrong option, please do step 2 and 3 again. 
  1. Open the App Store or Play Store > Find 'Grip' > tap 'Update'
  2. Open Mobile Banking App > Log in with your identification code (not fingerprint of Touch ID). If you cannot login due to a blocked login code, please re-register and follow the steps in Mobile Banking.
  3. Check on the screen where you enter the identification code or the correct account number and card number entered. This can be done through  'How can we help you login items'.
  4. Open Grip > Continue the steps you were following.
  1. Open the App Store or Play Store > Search 'Grip' > Tap 'Update'
  2. Open Grip > Log in. If you receive this error: 'Your phone number is blocked' / 'Your OTP is blocked', please wait 24 hours.
  3. Open Grip > Fill in your phone number to receive a new SMS.

Open Grip > Log in. If you receive the error: 'Something goes wrong with your device binding'. Please tap 'OK' and send us a message. We will authorize your account manually.

Tip

General

The Grip app shows you all your transactions at a glance. When you open the app for the first time, Grip will ask you for permission to use your transaction details. This allows Grip to assign your transactions to categories. You can set a budget for each category and you can receive notifications to alert you when you have almost reached your budget. You need to enable push notifications for this to work (once only).

You cannot transfer funds using Grip – you need the Mobile Banking app for this.

Grip is available to ABN AMRO personal customers aged 18 or above with one or more current accounts. U can also use Grip if you have a bunq, Rabobank or SNS Bank account. You need to use the Mobile Banking app in order to add an account to Grip.

The Grip app is a quick and easy way of improving your control over your finances, while Mobile Banking is used for transferring funds and keeping track of transactions.

Go to 'Profile', select 'Grip account' and then select 'Change telephone number'.

Registering and logging in

If you have problems registering, try downloading the Mobile Banking app again. If you have already used Grip previously, please state that you already have a Grip account when you register.

We are going to make Grip available to non-ABN AMRO customers too, which means it is no longer possible to log in using your ABN AMRO identification code. So you need to create a new 6-digit code as soon as possible, but this is really easy to do. Simply open the updated app and follow the steps. If your device supports Fingerprint, Touch ID or Face ID, you can also use these to log in.

Accounts

All of the ABN AMRO current and savings accounts that you use in the Mobile Banking app can be added to Grip. Accounts for which you are not authorised will not appear in the Grip app. You decide upon registration which accounts you want to use in Grip and you can enable or disable accounts at any time after registering. Simply go to the 'Accounts' tab and select 'Save' or 'Every day' (current accounts) at the top. Then enable or disable the account.

To add your Rabobank or SNS Bank account to Grip, go to ‘Profile’ in the Grip app. Select ‘Add new’ next to 'Banks’ and choose your bank. You will now be redirected to your bank to confirm your choice. After logging in and confirming your request, you will automatically return to the Grip app.

You can add a bunq account if you are a bunq premium user. Simply go to 'Profile' in the Grip app and select 'Add new' next to 'Banks'. You will be asked to enter your API key, which you will first need to create in your bunq app. Log in to your bunq app and go to your profile. Select 'Beveiliging & instellingen' [Security & settings] > 'Developers' > 'API keys'. Create an API key, copy it and paste it in the Grip app.

We will treat your details associated with the accounts you hold with other banks in the same way that we do your ABN AMRO account details. For more information, please read our privacy statement.

Credit cards

First activate your ABN AMRO credit card in the Mobile Banking app, then go to the 'Accounts' tab in the Grip app. Select 'Every day' (current accounts) and add your credit card details (you can also remove your credit card in this section).

Go to ‘Settings’ > ‘Manage account overview’ to the Grip app. Click the ‘Add other bank’ button and select ICS. You will now be redirected to ICS. You will then be asked to specify the credit card you have and to log in. After confirming your request, you will automatically return to the Grip app.

The Grip app uses the ABN AMRO credit card details as supplied by ICS (International Card Services) to ABN AMRO. ICS is responsible for the completeness and accuracy of your credit card details.

Giving permission

Yes, you give each bank permission once only. You will be asked to renew your permission after 90 days.

Settings

The budgets have been added to your overview. Scroll down until you see 'Budget'.

Scroll down in your Grip overview until you see 'Budget' and then select 'New budget' on the right.

You decide yourself when you want to receive notifications. For example, when you make a major purchase or go over your budget. This feature lets you keep track of transactions on your accounts at all times. Go to 'Profile' > 'Push notifications'.

In Grip, the month is automatically set to start on the first day of the calendar month. But since your salary probably won't be paid into your account on the first day of the month, Grip has come up with a solution. You can decide yourself when you want your budgets to start. Go to 'Profile', then 'Services' and click 'When I receive my salary'. Enter a date. Please note: if you set your month to start on 25 March, this will be called 'April' in the app, since most of this month will actually be in the calendar month of April.

Categorisation

All your transactions are unique. To give you a better idea of what you are spending and receiving, Grip automatically categorises your transactions. For instance, you can quickly check how much you have spent on groceries. Transactions that Grip does not recognise are assigned to the 'Uncategorised' category. You can then assign them to one of the existing categories, as you see fit.

No, you cannot create categories yourself, but you can move your transactions to different categories (see the explanation below). If you want to group transactions, you can create your own tags.

Yes, you can do this whenever you want. Simply select the transaction in question, then the category it has currently been assigned to. Now choose a new category, and specify whether the category should also be used for similar transactions.

There are two ways of doing this: 

  1. Select individual transactions that have not yet been categorised, and assign them to a category. To do this, select the transaction concerned, then the desired category. Now specify whether or not the same category should be used for similar transactions.
  2. You can help the app categorise transactions by selecting 'Profile' > 'Categorise more expenses'. The app will show you the seven transactions with the biggest impact on the percentage of categorised transactions and you can categorise them yourself.

Grip will remember which category a certain type of transaction has been assigned to and automatically assign future transactions to the same category.

No, Grip will remember which category you assigned these payments to and automatically assign future transactions to the correct category.

You can use a tag to group particular types of transactions together, for example all travel expenditure. Simply select a transaction, click 'Add tag' in the white field, enter a name for your tag and click 'Save'. 

To see a list of all transactions with the same tag, click the tag in a particular transaction or enter the tag name in the search field.

No, you cannot do this right now. However, you can tag transactions or add a note to them.

If you wish to exclude a particular transaction from Grip’s charts and calculations, such as a one-off payment that is not one of your standard transactions, simply select the transaction concerned and assign it to the 'Exclude’ category. This transaction will then be excluded from the charts and from the calculation of 'Left from income'. The transaction will, of course, remain visible in your transaction overview.

'Transfers' are transfers between your own accounts, e.g. when you transfer funds to a joint account that is also in Grip. These transfers are excluded from Grip's charts and calculations.

Usage

No. Grip is designed to give you a breakdown of your transactions.

'Left from income' is the difference between all income and all expenditure in a month. It tells you how much more or less you have left over in a particular month, compared with an average of past income and expenditure figures.

Occasionally the balance shown in the app may not be the same as that shown in Internet Banking and/or Mobile Banking. In this case, the balance in Internet Banking and/or Mobile Banking is the correct figure.

No, unfortunately this is not possible. Grip categorises your expenditure automatically and does not have a facility for importing records.

Devices

You will need an iPhone running at least iOS 10 or an Android device running at least version 5.