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Direct debit

If you would like your monthly energy bill payment or your annual sports club subscription to be debited from your account automatically, you can set up a direct debit. That way, you can have the peace of mind that your payments are always made on time. Direct debits are an easy solution - you don't have to do anything when it comes to the payments. More information about requesting, cancelling and changing direct debits as well as refunds of unauthorised direct debits is available.

Direct debit refunds

If an amount has been debited from your account without your authorisation or has been debited twice, you can initiate a refund yourself on Internet Banking or in the Mobile Banking app. A 'refund' is also referred to as a ‘reversal’.

Refunds using Internet Banking

  • Log in to Internet Banking.
  • Select the account for which you wish to have a direct debit refunded.
  • Click the debit transaction you want to cancel. This will display the details of the debit.
  • Check the debit details. If you do not agree with them, you can click Refund to add a refund to your task list.

Refunds using Mobile Banking 

  • Start the app.
  • Tap the account for which you wish to have a direct debit refunded.
  • Tap the debit you want to have refunded and check the amount.
  • If it is incorrect, you can click Refund.
  • Confirm the order using your identification code.

What is the latest that I can have direct debit refunded

  • If the amount was debited from your account fewer than 57 days ago, you can have it refunded using Internet Banking or the Mobile Banking app.
  • If the amount was debited from your account over 57 days but under 13 months ago, you can have it refunded using Internet Banking.
  • If the amount was debited from your account over 13 months ago, please call us on 0900 - 81 70. The amount will only be refunded if you did not give the company in question authorisation to debit the amount. ABN AMRO will look into this for you. The investigation will take up to one month. If the direct debit was not authorised, you will receive your money back. If it turns out that you did authorise the company to debit the amount, you will not receive your money back. In that case, you will also be charged an investigation fee of €25.

Checking direct debits

It is important that you regularly check your direct debits on Internet Banking or in the Mobile Banking app. That way, you will not be faced with any surprises.

On Internet Banking

  • Log in to Internet Banking.
  • Select the account for which you wish to view the direct debits.
  • Click the In progress and rejected tab to view the direct debits which have not or not yet been processed.
  • Click the Scheduled and standing tab to view the upcoming direct debit amounts.
In the Mobile Banking app

  • Start the app.
  • Go to the account for which you wish to view the direct debits.
  • Tap the three dots in the top right-hand corner of your screen.
  • Tap In progress and rejected to view the direct debits which have not or not yet been processed.
  • Select Scheduled and standing to view the upcoming direct debit amounts.

Direct debit requests

If you currently do not use direct debit for your payments, you can easily authorise a company to debit a one-off payment or standing order from your current account. Typically, the company who needs to be paid will ask whether you give permission for a one-off direct debit or recurrent direct debit payments to be made. You can also contact the company or organisation with any questions you may have.

Changing your direct debit settings

You can change the direct debit settings for your account on Internet Banking, for example if you want to block certain direct debits or set a maximum amount. You can also specify that you no longer wish to make payments by direct debit. 

  • Log in to Internet Banking.
  • Go to the Manage tab.
  • Go to Direct debit settings under the Payment profile heading.
  • You can then view or change the details.

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