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Lost your phone?

Losing your phone: it can happen to anybody. So make sure that you're well prepared and know what to do if this happens to you. Follow these tips and save yourself a lot of stress.

 

Two things you can be doing already

  • Regularly back up your photos, documents and any other important items you have on your phone.
  • Check if your phone has anti-theft protection and turn this on. Find out more at maakhetzeniettemakkelijk.nl (Dutch).

Two tips for if you lost your phone

  • Go to maakhetzeniettemakkelijk.nl (Dutch) and follow the steps outlined there. They will explain how to trace your phone or make it useless to a thief by using anti-theft protection, as well as how to block your number.
  • If you use the Mobile Banking app, you can delete the device registration for your lost phone. Information on how to do so is provided below.

 

Deleting your device registration

When you log in to Mobile Banking, we not only identify you by your identification code or fingerprint, but also by the phone or tablet you are using to do your banking. That's why we ask you to register your device the first time you use the app. If you have lost your mobile device or no longer use it, you can delete your device registration. You can then be sure that you have done everything you can to protect your personal data. If you share the phone or tablet with someone else, you should both delete the device registration. 

Pas kwijt? Blokkeer 'm direct via Internet Bankieren. Pas kwijt? Blokkeer 'm direct via Internet Bankieren.

Deleting your device registration

On Internet Banking

  • Log in with your identification code
  • Go to the 'Manage' tab
  • Select 'Mobile Banking' > 'Registered mobile devices'
  • Delete the device registration.
  • Confirm with your identification code.
Pas kwijt? Blokkeer 'm direct via de app. Pas kwijt? Blokkeer 'm direct via de app.

Deleting your device registration

In the Mobile Banking app

  • Open the app and log in.
  • Go to the 'Settings' tab.
  • Go to 'App' > 'Device registrations'.
  • Confirm with your identification code or fingerprint. 

Frequently Asked Questions

  • What should I do if I change phones?

    Delete the app from your old phone or tablet (via the device's settings).

  • How can I keep my device and information secure?

    We do our utmost to ensure our customers can do their banking securely. But it is equally important for you yourself to be aware of how to use your device and your details securely. We would be happy to help you do this. Here, we have provided you with a list of 10 tips for secure Mobile Banking.