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Software update for e.dentifier2 in connected mode

Install the renewed software on your computer.

If you connect the e.dentifier2 to your computer with the USB cable when doing your online banking, that means you have the necessary software installed on your computer. A new version of this software is now available. Update your software to be sure you are using the most up-to-date and therefore secure software.

update uw software voor het koppelen van de edentifier2 aan uw computer
 

How to update the software

As the software for use of the e.dentifier2 in connected mode is installed on your computer, you will receive an automatic notification of the software update. A message will appear on your screen 30 minutes after you switch on your computer. You can see what the message looks like here. (pdf, 165kB) When you click on the message, you will be given step-by-step instructions on how to update the software on your computer. This will take a few minutes. Or you can go to this page to perform the update at a time of your choosing.

 

Update necessary

The updated software for use of the e.dentifier2 in connected mode contains a number of new security updates. 

If you haven't performed the software yet, you will not be able to use the e.dentifier2 in connected mode until you have installed the updated. You will then receive a message every day telling you that the software update is available.

 

Why we recommend connected mode

When the e.dentifier2 is connected to your computer, the e.dentifier2 screen will give you information about the action you are performing (logging in or making a payment) or the payment (number of payments and total amount). You can see precisely what is happening.

In other words, in the connected mode, the payments shown on your computer screen are confirmed on the screen of the e.dentifier2. This provides an additional check which makes it more difficult for fraudsters to mislead you. That's because installing fraudulent software on both your computer and the e.dentifier2 is highly complicated.

Using the e.dentifier2 in connected mode also makes things simpler: you only need to enter codes once rather than having to do so for each payment. That's especially useful when you are making lots of payments at the same time.

Frequently asked questions about the software update

  • Why is a new software version available?

    The software for using the e.dentifier2 in connected mode has been updated to version 3.1, and among other things contains a number of new security updates. Update your software to ensure you can continue using up-to-date software.

  • What does the software update message look like?

    Depending on the language settings on your computer, you will see a pop-up in either Dutch or English, depending on your computer settings.

  • When will I see the message?

    If you use the e.dentifier2 in connected mode or have at some time installed the software on your computer, you will receive a message saying that new software is ready for you. This message will be displayed 30 minutes after you switch on your computer. You can also download the software yourself.

  • How can I be sure that the software comes from ABN AMRO?

    Read the PDF to see how you can verify ABN AMRO's digital signature in the software for Microsoft and Apple.

  • For which applications is the software update needed?

    The software update is needed to use the e.dentifier2 in connected mode for Online Banking and all business applications: Access Online, i-Markets and Extradeal.


  • What happens if I ignore the message?

    The message will be displayed again the next day. 

    After 29 July, you will still be able to use the software with some browsers, but it will not be secure. Other browsers may block the old software completely. That means that if you try to log in with the e.dentifier2 connected to your computer, the only option you will see on your screen is to log in without connecting the e.dentifier2.


  • What happens if I don't update the software?

    After 29 July, you will no longer be able to log in or make payments with the e.dentifier2 in connected mode. If you try to log in with the e.dentifier2 in connected mode, the only option you will see on your screen is to log in without connecting the e.dentifier2.

  • How long does the update take to install and how big is it?

    The update only takes a few minutes. The software requires 2.23 MB.

  • Will the update change the way the e.dentifier2 works?

    No, the e.dentifier2 will continue to work in the normal way. The update is only needed to install a newer version of the software on your computer.

  • What is 'connected mode'?

    The e.dentifier2 can be used either with or without the USB cable. 'Connected mode' means you connect the e.dentifier2 to your computer using the USB cable. Using the e.dentifier2 in connected mode is more secure, because you have a clearer view of what is happening. Connected mode is also more convenient if you are making lots of payments, because you don't need to enter many codes. In order to use connected mode, you must have the appropriate software installed on your computer.

  • Is the e.dentifier2 secure if I use it without the USB cable?

    Yes. The e.dentifier2 is still secure even when not connected to the computer. You don't need any software to use it in this way. However, we recommend using the e.dentifier2 in connected mode because it gives you more information about the action you are performing and the payment you are making. That makes your payments more secure.

  • Can I turn off the message?

    The only way to do this is by removing the software for the e.dentifier2 from your computer.

  • Why am I not seeing a message about the software update?

    The pop-up appears automatically 30 minutes after switching on your computer. This only happens if you are using the e.dentifier2 in connected mode or if you have at some time installed the software on your computer.

    If the software is not installed on your computer and you would like to use the e.dentifier2 in connected mode, you will need to download the software.