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E.dentifier2 for Internet Banking and Access Online

Banking made easy with the e.dentifier2

The e.dentifier2 allows you to log in to Internet Banking and Access Online. You also use the e.dentifier2 to confirm your orders, for example a payment instruction or batch payment.

Get started straight away

If you're ready to log in to Internet Banking or Access Online for the first time, make sure you have your debit card and e.dentifier2 to hand and follow these instructions:

  • Click on 'Log in'

  • Select 'Go to login with e.dentifier2'

  • Place your card in the e.dentifier2. 

  • Follow the on-screen instructions.

Codes ensure security

Each code on the e.dentifier2 has a specific meaning. Code '1' stands for login and Code '2' for 'submit orders', or make a payment. Always pay close attention to which code you use; that will reduce the risk of fraud.

 

New software available

Do you use the e.dentifier2 connected to your computer with a USB-cable? Then you need software. This software has been renewed and must be installed to continue using the e.dentifier2 with the USB cable. The software update is necessary to apply some security updates.

Apply for a new E.dentifier2

If your e.dentifier2 has stopped working, your old or broken e.dentifier2 can be recycled. Send it to: ABN AMRO Bank N.V., PAC AX0000, Antwoordnummer 2523, 1000 PA Amsterdam. A stamp is not required. You can apply for an additional or replacement e.dentifier2 free of charge.

e.dentifier

Why we recommend connected mode

When the e.dentifier2 is connected to your computer, the e.dentifier2 screen will give you information about the action you are performing (logging in or making a payment) or the payment (number of payments and total amount). You can see precisely what is happening.

In other words, in the connected mode, the payments shown on your computer screen are confirmed on the screen of the e.dentifier2. This provides an additional check which makes it more difficult for fraudsters to mislead you. That's because installing fraudulent software on both your computer and the e.dentifier2 is highly complicated.

Using the e.dentifier2 in connected mode also makes things simpler: you only need to enter codes once rather than having to do so for each payment. That's especially useful when you are making lots of payments at the same time.

Messages displayed on the e.dentifier2

  • What should I do if the e.dentifier2 displays the following message: 'Response error; you have a new code'?

    You have probably entered an incorrect code. Press the ‘OK’ button on your e.dentifier2. Repeat all the steps using the new code.

  • What should I do if the e.dentifier2 shows the following message: BATTERY WARNING?

    This message indicates that the battery is almost exhausted. If you press on the C or OK button, you will see the message CONTACT BANK. You can then apply for a replacement e.dentifier2 online. You will receive your new e.dentifier2 within two business days.

  • What should I do if the e.dentifier2 displays the following message: WARNING - LAST TRY?

    You will receive this warning when you have only one more chance to enter the correct PIN. If you do not do so, you will receive the message PIN BLOCKED. You can have your card unblocked at an ABN AMRO branch. Make sure you take a valid ID with you.

  • What should I do if the e.dentifier2 displays the following message: PIN BLOCKED?

    The message: PIN BLOCKED means the chip on your card has been blocked. You can unblock the chip when you withdraw cash or request a balance at an ATM. You can also do this outside the Netherlands.

  • What should I do if the e.dentifier2 displays the following message: CARD ERROR?

    You may not have inserted your card properly in the e.dentifier2. There might also be dirt in the slot of the e.dentifier2. Try blowing it to clear it. You can also try carefully wiping the chip on your card clean. If none of this helps, there is most likely a problem with your card. You can have the card checked at an ABN AMRO branch or apply for a replacement card directly. 

    • If you have applied for a replacement card, your old card will stop working as soon as you activate the new (replacement) card. 

    • If you want to be able to continue using your old card whilst waiting for your new card to be delivered, you can specify this when applying in a branch or by calling the Client Service.

  • What should I do if an error message appears starting with: MESSAGE_SEC or MESSAGE_WEB?

    Error messages beginning with 'MESSAGE_SEC' or 'MESSAGE_WEB' (followed by a number) appear if there are technical problems within Internet Banking or Access Online. The message usually appears when logging in or submitting an order. Try logging in again later. You can see from your bank statement whether any payment instructions have been carried out.

  • What should I do if I see the message 'No access to Internet Banking with the account number and card number you have entered'?

    Check that you have entered the correct details on the login screen. 

    • Does the account number match the card number? 

    • Have you used the card that is associated with the account number you have entered?

    If you still receive the same message after carrying out these checks, contact Client Service. Our colleagues will investigate why your card is blocked.

  • What should I do if I see the message 'Your browser and/or smartphone does not support USB-connected e.identifier2'?

    This message appears if the necessary browser plug-in does not work with the e.dentifier2. Possible causes: 

    • The browser does not meet the system requirements for ABN AMRO Internet Banking or Access Online. See the list of operating systems and browsers. 

    • You are using the latest update of Google Chrome (v12), causing the e.identifier2 to block the browser plug-in. 

    • There is a problem with the compatibility settings in Internet Explorer 9 (Windows computer). See the list of operating systems and browsers:

      Browser requirements for Access Online